Experiences in Stretford

“One of the screws on my Pepsi bracelet came loose, causing the watch to come apart. When it fell, it must also have lost a link component. I took it to Goldsmiths Rolex in Trafford, where I was greeted by a very welcoming gentleman who immediately made me feel at ease. He kindly booked my watch in for a complimentary repair, which was excellent service in itself. I was advised that, due to it being so close to Christmas, the watch would likely be ready in the New Year. To my surprise, I received a call the very next day to let me know that my watch had already been fixed, cleaned, and was ready for collection. The service was outstanding—very accommodating and genuinely delivered with a smile. Everyone I spoke to was fantastic: the ladies behind the counter, the technician on the phone, and the staff overall. I have purchased several pieces from this store and will absolutely continue to do so. Well done to the whole team, and apologies for not catching any names. Excellent experience all round.”

“I had an appointment scheduled with goldsmith to be added to a waiting list, and decided to visit the store a bit earlier to browse. Upon arrival, I was greeted immediately by Deivy, who welcomed me with a warm smile and invited us to sit down to view some of the watches on display. Deivy went above and beyond to ensure I had a great experience. He proactively consulted with specialists, brought out additional pieces for me to try, and was attentive and patient throughout. At no point did I feel pressured to make a purchase instead, he was genuinely focused on helping me explore options and find my dream watch. His professionalism, courtesy, and understanding were truly commendable. Even after my visit, I received a detailed follow up email with all the information I had requested, and Deivy reached out personally to ensure all my questions were answered. Although I did not find my dream watch on this occasion, the level of service and care I received from Deivy was exceptional. He exemplifies the highest standards of customer service, and I would highly recommend asking for him when visiting the store.”

“Bought a fragrance for my mum from maison crivelli, many thanks to Iqrah who was extremely helpful and friendly. She was very knowledgeable, professional and was patient as she took her time to really help me make a decision on which one to get. An excellent saleswoman :)”

“I went in today to have a nosey at some bras as I've been desperate for something new for a while. I find bra shopping quite exhausting and I can never find anything that fits properly. Well, today Jess changed my life. So professional, so kind, so understanding. This lady definately needs some recognition or a pay rise. She has made me feel so comfortable, her expertise was second to none. What a fabulous lady, wish I could take her with me anywhere.”

“I had such an outstanding experience at Nando’s from the moment I walked in, the atmosphere was warm and welcoming, but what truly made it unforgettable was the exceptional service — especially from Cayo. Cayo was absolutely lovely from start to finish. Friendly, attentive, and genuinely kind, he went above and beyond to make sure everything was perfect. It’s rare to come across someone who makes you feel so looked after and valued as a customer. Cayo’s positive energy and professionalism really stood out and made the visit so special. The food, as always, was amazing — perfectly cooked, full of flavour, and served piping hot. But it was the outstanding service that made this visit the best Nando’s experience I’ve ever had. You can tell when someone loves what they do, and Cayo brought that extra touch of care and joy that made all the difference. Huge thanks to the whole team, and especially to Cayo — you’re a star! I’ll definitely be back soon.”

“We came to eat at the cafe last night for my daughter's birthday treat before a stadium tour today. Food was lovely and homemade, staff were so friendly and accommodating. She got a card and balloons and the sweet station was a huge highlight. Really would recommend and will hopefully be back one day.”

“Had an amazing experience at Gourmet Burger Kitchen! Max was outstanding- very attentive and thoughtful. He guided us through the menu,and made sure our preferences were looked after throughout. We had the Smoky Clucker and Rocketman burgers—both packed with flavour and cooked perfectly. The Oreo Shake was easily the best we’ve ever had: thick, delicious, and great in quantity. The Onion Rings were unbelievably good (I’m definitely coming back for them!), and the Garlic Mayo tasted wonderfully authentic. The overall experience felt like fine dining, and the small touches like providing tap water made it even better. My girlfriend and I had a lovely time and left extremely satisfied. Highly recommend—great food, great service, great atmosphere!”

“Great service from the manager, who made us feel welcome from the moment we arrived. The food was amazing, fresh and full of flavour. The staff were really helpful, offering service with a smile and making the whole experience enjoyable. From the warm meet and greet to the attentive service, everything was spot on. Highly recommended!”

“All you can Eat Thia Restaurant located in the orient food court. Just over £20 per head, plenty of seating, there's a small service charge of 5 %. Our server was Toon who was lovely, excellent attentive service. Many thanks Toon for looking after us. Food was amazing very authentic various dishes, small salad bar and a good selection of sweets with a help yourself icecream machine. There is also a fully licensed bar serving traditional Thia beer. All in all very good value for money with excellent service in this relaxed Thia restraunt. Wouldn't hesitate to recommend Thiakhun.”

“I had a fantastic experience at the Est Trafford Centre, thanks entirely to Wendy. From the moment we arrived, she was welcoming, attentive, and genuinely lovely. Wendy went above and beyond to make sure everything was just right, offering excellent customer service with a warm and friendly attitude. It’s rare to come across someone who makes such a positive difference to your visit, and she truly did. A real credit to the team – thank you, Wendy!”

“Large portions,chips are really good!vermicelli was delicious!”

“Was served by Ava she was extremely friendly and kind and supported me with deciding on what aftershave to purchase. I had amazing customer service from Ava and would recommend to anyone.”

“Never experienced such good customer service in a clothes shop! Felt very welcomed by Chris when I entered the shop and then he was really helpful and polite, what a great employee! One of my favourite pieces of clothing I own”

“Fantastic service at Schuh Kids – Trafford Centre. Huge thank you to all the girls at Schuh Kids in the Trafford Centre, especially Aisha. They were absolutely amazing with my son – so kind and patient, even when he was scared to get his feet measured. Aisha went above and beyond to make him feel at ease and turned what could’ve been a stressful moment into something fun. Proper customer service – warm, understanding, and professional. Massive thanks!”

“Went in last week for a few cooking utensils and ended up spending £200 on shoes lol. The partners I spoke to were very friendly and helpful. Joshua who served us on the till was delightful! Will be going back whenever I'm in the area ”

“Loved the service!!! Was served by a nice lady names Natalie…. Very good service and well knowledge! Thanks Natalie.”

“Costa Coffee is one of my favorite cafes. Their coffee is delicious and perfectly made. The cakes are balanced in taste, and I also love their sandwiches. The Stratford branch is quiet, the staff are amazing, and the place is spacious. I enjoy meeting my friends there, and I love everything about it.”

“Starbucks Coffee provides a reliable and comfortable spot for coffee lovers, with a wide range of drinks and snacks. The atmosphere is cozy and modern, perfect for relaxing or working, and the staff are usually friendly and efficient. Consistently convenient and enjoyable.”

“I've been going to The Urmston regularly for almost 10 years now! My friends and I started going to the Pub Quiz there on Thursdays back in 2016 and we still go to this day! We've made many friends through the quiz and we love all of the locals too. The staff here have always made us feel welcome and that's why we still go week in, week out! Plus, the food is really good too! My family and I often enjoy dropping in for a Sunday dinner now and again.”

“B&Q is a great place for anyone interested in home improvement and DIY projects. The store is large, well-organized, and has almost everything you could need, from paint and garden tools to kitchens and bathrooms. What makes the visit even better is the staff – they are always polite, approachable, and willing to offer helpful advice, whether you are just starting a small project or planning a big renovation. Their friendly attitude makes shopping here a pleasant experience.”

“I called to the kiosk in the Trafford Centre and as I'm new to vaping I didn't real know what I was looking for. David served me and nothing was too much trouble for him,he gave me some good advice and I left very happy with my purchase. Will call again.”

“I wish I can give more then 5 stars to this place, And that's all only for staff , amazing manager and the host we had all staff members were brilliant. Every gaming and fun place can have ups and downs with maintenance and games but it's they way how they handles it and how quickly they act on it We celebrated our twin boys birthday had lots of fun. Unfortunately I forgot the names of staff members but we were booked today afternoon for birthday party 12:00 pm And our host Hijabi girl she was awesome top notch customer service and hospitality. Best place to have kids and adults birthday party or you can just have get together or fun day out as adults or for kids”

“I really do not know what to even say!! I paid just shy of £120 for 4 kids and 2 adults and I swear, I saw less of my partner than I did the kids! Honestly, this was the most epic chaotic day we've had in ages!!! 11/10”

“had a great time staying at the hotel overnight to attend a concert in manchester, thank you very much!”

“It was lovely and for tourists interested in visiting Old Trafford, this is super close. The bus system is great so we could stay here even though our event was at the University of Manchester. The breakfast was beautiful and fun, and we didn't have to break our banks.”

“Went on Saturday night to see a unpopular film. it was a great experience, as zero queues, quick to get snacks. great seat positioning (right in middle of screen). the screen was great, sound awesome. Clean. and even the "cheaper" seats were comfortable with lots of leg room for a 6ft man.”

“We came in yesterday with a vague idea of what we wanted for our honeymoon, but it required multiple bookings, so we hoped Virgin may be able to help and arrange it all for us. We were greeted by a lady called Nicole, and provided with drinks and cake upon arrival. Nicole was incredibly helpful. She's very well travelled and took so much time to piece together our honeymoon ideas. In store she explored many different options for us and created a comprehensive quotation for us to consider which was emailed to us. In the meantime we did some research into other possibilities, emailed Nicole and she was so quick to amend each quote for us. Nicole is an asset to the store and has genuinely crafted our dream honeymoon, which I'm thrilled to say we booked today. I wouldn't hesitate to recommend pop in and see her. Thank you so much Nicole, from Madison and Jonty xx”

“Made a couple of orders online and they've always arrived on time and as described! No issues, and we would certainly shop with Fitness Superstore again.”

“Came her with my nephew as he's enrolling for another year, car parking plenty of room and any competent driver will not have any issues getting in and out.”