Exceptional in Manchester

“Just got back from an overnight stay with my 8 year old autistic son. My sons special interest is vehicles of any description, I mentioned this when booking the room and asked if we could possibly be overlooking either a road or train station. Our room was perfect, he was blown away, we could see trains, trams, buses cars the whole shabang! The staff were all phenomenal, friendly, helpful, understanding of my son and his needs, nothing has been too much trouble. We enjoyed the pool, had room service and ate at the breakfast buffet. All fantastic. I would recommend this hotel, the staff and location are perfect.”

“This place is a hidden gem! Don’t be fooled by some of the old fashioned decor, spend a night here and you realise it only add to the charm. What do you really need from a hotel, tidy, clean, great service, top breakfast, brilliant location. It may be a 3* in build but you are treated to a 5* stay!”

“My stay at the Townhouse Hotel Manchester was truly wonderful. From the moment I arrived, the staff were warm, welcoming, and incredibly helpful. Check-in was easy and fast, and the team made sure I felt comfortable right away. The room was clean, stylish, and very spacious, with a comfortable bed and everything I needed for a relaxing stay. I especially loved the modern bathroom and the little touches that made the space feel premium and inviting. The hotel’s atmosphere is elegant yet cozy, creating a perfect balance for both leisure and business travelers. The location is another huge highlight right in the heart of Manchester, close to shops, restaurants, and public transport. Despite being in the city centre, the room was peaceful and quiet, allowing for a great night’s sleep. Overall, the Townhouse Hotel exceeded my expectations. Excellent service, beautiful rooms, and a fantastic location. I would definitely stay here again and highly recommend it to anyone visiting Manchester.”

“All the staff (especially Katieann) are so helpful, friendly and so approachable. Nothing is too much trouble for them. I recommend to all my friends to go to Manchester Virgin. I only know the staff through going to Manchester Virgin but they come across as your friends. Just what you want when you are shopping around for a holiday. X”

“Everyone, including locals, should take the tour to learn about Manchester's history.”

“Well worth £10 to enjoy a sunny* boat trip to Media City and back, with interesting commentary. *Sun not guaranteed”

“Suanne and Abbi were amazing. They were thorough and professional ticking all the boxes to ensure my purchase was safe ensuring I was getting the best value and protection. They were warm and understanding and patient. You will definitely want to be in their hands if you are a first time buyer. Thanks for making my journey a good one. My family will now happily settle into our own home.”

“Food was amazing.we didn't have to wait for the table at all as we were immediately taken to one. Hospitality of the staff was good. Overall good ambience and better experience. Plus it wasnt that expensive as compared to other places.”

“Been to a lot of shops for breakfast lunch and drinks this place is the best place you can go fantastic choice and quality just wish it was closer to my home, if all shops took a leaf out of the owners concept of shops enough said it's a definite place to revisit”

“Easily the best store in Manchester! Afib is always happy to help, whether you’re shopping in-store or placing an order online. Always so cheerful too. I’d recommend them just for the customer service alone — something that’s hard to come by these days.”

“Had to take my fur baby less than a week ago to be told my baby's has cancer and it was touch and go of she would survive but the wonderful vets here saved her life and she recovering so well I can't thank you all enough you are my hero's ❤️”

“100% recommend this company, from start finish extremely professional …Dave was the Engineer and he fixed my dishwasher very quickly and was extremely pleasant….would not hesitate to use them again. P.s. prices were very reasonable …bonus !”

“Good value, efficient easy to book. The cleaner was hard working with good attention to detail. Would recommend”

“Very Good quality carpet and very cooperative highly recommended”

“Bought a fragrance for my mum from maison crivelli, many thanks to Iqrah who was extremely helpful and friendly. She was very knowledgeable, professional and was patient as she took her time to really help me make a decision on which one to get. An excellent saleswoman :)”

“Have been eating here and getting takeaways for about 5 years. Always quick, always friendly helpful staff. Cooked freshly and some of the most delicious curries in Manchester or anywhere else. Consistently great. 5-Stars! *****”

“Lovely place, right next to Heaton Park metro. Only had a brew and a cake but it’s spacious, light and airy, with nice, big booths and a sunny back yard (looks like a good set up for DJ’s too) Coffee was good, sweet stuff was from Silver Apples, so pretty familiar and more than decent quality. Staff were super friendly. Will definitely head back and try some proper food and drinks soon”

“I had such an outstanding experience at Nando’s from the moment I walked in, the atmosphere was warm and welcoming, but what truly made it unforgettable was the exceptional service — especially from Cayo. Cayo was absolutely lovely from start to finish. Friendly, attentive, and genuinely kind, he went above and beyond to make sure everything was perfect. It’s rare to come across someone who makes you feel so looked after and valued as a customer. Cayo’s positive energy and professionalism really stood out and made the visit so special. The food, as always, was amazing — perfectly cooked, full of flavour, and served piping hot. But it was the outstanding service that made this visit the best Nando’s experience I’ve ever had. You can tell when someone loves what they do, and Cayo brought that extra touch of care and joy that made all the difference. Huge thanks to the whole team, and especially to Cayo — you’re a star! I’ll definitely be back soon.”

“Great staff and service specially on my last visit”

“Did my friend’s kid first haircut here. The person who did her haircut was really friendly and explained everything to kid step by step. Very impressive work Finally that girl really liked her hairstyle and the curls. Must try salon in city centre. Thank you once again for the great output.”

“Amazing. The staff! Prices! Service is the best I'm telling you. This branch. Is great. My people. Scott and his team inside date shop are too good. Yardmen quaig and his team always help me out. So friendly. So helpful. I feel welcome. I could go to jewson or selco but i am loyal.”

“Nice place for people of all ages to have fun, play games, and dine as there is a restaurant in there. My kids love it here, and they can never get enough of the games. You can go along with your coins or change your notes into coins to play the games.”

“Stayed here when I went to a concert in Manchester. From the moment I arrived at the hotel, Levon made me feel welcome. He greeted me with a genuine smile and handled the check-in process quickly and professionally. Even though I had a few special requests, he was patient, attentive, and made sure everything was taken care of without any hassle. What really stood out to me was how friendly and approachable he was throughout my stay. Whether I needed directions, restaurant suggestions, or help with a small issue in my room, Levon was always available and eager to help. He has a calm, polite manner that instantly puts you at ease. It's clear that he takes pride in his work and cares about the guest experience. My stay felt smooth and stress-free. He’s a real asset to the hotel, and I’ll definitely return — partly because of the great service I received at the front desk.”

“Great service by everyone, free breakfast, smiley faces. Quiet place. But the location is abit poor. It's too far from man city center and from everything really. But the staff were absolutely brilliant. Dated decor but clean”

“Always worth a visit. The staff are welcoming, the drinks menu offers a great selection, and the club has a premium feel compared to others in Manchester. The dancers are professional, friendly, and respectful, creating a relaxed and enjoyable atmosphere. I’ve had many memorable nights here, particularly with Rosey and Angel, who always make the experience feel extra special.”

“We came in yesterday with a vague idea of what we wanted for our honeymoon, but it required multiple bookings, so we hoped Virgin may be able to help and arrange it all for us. We were greeted by a lady called Nicole, and provided with drinks and cake upon arrival. Nicole was incredibly helpful. She's very well travelled and took so much time to piece together our honeymoon ideas. In store she explored many different options for us and created a comprehensive quotation for us to consider which was emailed to us. In the meantime we did some research into other possibilities, emailed Nicole and she was so quick to amend each quote for us. Nicole is an asset to the store and has genuinely crafted our dream honeymoon, which I'm thrilled to say we booked today. I wouldn't hesitate to recommend pop in and see her. Thank you so much Nicole, from Madison and Jonty xx”

“PLS Solicitors made my property purchase a smooth and stress-free experience. I was supported by William Ellis’s team, led by Billy, who was highly professional, helpful, and always quick to respond to my queries. Communication was clear throughout, and I felt well supported at every stage. I’m very pleased with their service and would happily recommend them to others.”

“Very rapid offload and friendly staff”

“My first experience with an Ocado delivery. My property is difficult to find, and the driver (Steven) called and politely asked for help locating me. He took care loading my items for bringing up my steps, which, due to my COPD, was greatly appreciated. Lovely driver, friendly and very polite.”

“Lucy is a ray of sunshine. I came in wanting a simple exchange and left with the exchange and some lovely new pieces. No no pressure so spend a certain amount or make a purchase there and then. Just genuine. Love Lucy xxx”