Pet pharmacy in Northampton

“After a dreadful experience trying to place an order online and being told to wait 72 hours before trying again, I visited the Kempton branch near Bedford to try and purchase the items I required. I spoke with the Assistant Manager, Ben White, who was so helpful and professional in dealing with my complaint, that I would give him 10 stars if I could! With Ben's assistance, I managed to purchase most of the items that I wanted. However Boots need to update their online website inline with other retailers who can resolve ordering problems immediately. WELL DONE Ben, you restored my faith in shopping at Boots again.”

“Just want to say a huge thank you to Steve who helped me last Tuesday. He was so friendly, and was really compassionate explaining why they didn’t have a certain product in stock and displayed incredible customer service. He even took his time to search the store (without me asking) and managed to find exactly what I was looking for! Thank you so much for being so kind and helpful, best customer experience i’ve ever had in a supermarket❤️”

“I visited the store today with my elderly mother who's in a wheelchair so it's difficult to see products on the shelves. I wanted to thank Becky for her assistance and patience, all with a friendly smile. She's a credit to your store. Thank you”

“I find customer service lacking generally across many businesses and sectors, for example a Tesco I go into regularly, staff are quick to get their mobiles out and not look up, or smile. First time visiting this store. Today using the cafe Nigel excelled, making us feel valued as customers, gave great customer service, communication and was attentive. This bucks the trend of society really and where great customer service is rare.”

“What can you say? It's Boots. Always good value for money. Pros: Friendly, helpful, polite staff. Swift checkout. Clean, well-kept. Always well stocked. Cons: only 2 parent and child spaces in the whole car park (not really Boots' fault, just a heads up, parents). Avoid the pharmacy counter on Tuesday & Thursday evenings - always, busy/long queues (a national shortage of pharmacists will do that, though).”

“Had a genuinely lovely experience today at Boots Westonfavell Shopping Centre (Northampton) thanks to Hannah and Kosi. After having three flu jab appointments cancelled at Boots Kingsthorpe (Northampton) all without notice, I was beginning to feel very disappointed with the service. Each time I arrived for my appointment, I was told something different: • The pharmacist isn’t available today. • The pharmacist didn’t come in. • The pharmacist is on holiday. This was the third time in a row, and the same thing happened last year. There was no communication or courtesy call to inform me ahead of time, which meant wasted time and unnecessary frustration. However, when I went to Boots Weston Favell, I explained the situation and both Hannah and Kosi were incredibly helpful, kind, and proactive. They handled everything professionally and arranged my vaccination straight away. I’m really grateful for their support and excellent customer service, they turned a frustrating experience into a positive one.”

“Review: Outstanding Customer Service by Mason – Tesco, Cardington Road, Bedford I would like to express my sincere appreciation for the exceptional service provided by Mason at the Tesco store on Cardington Road, Bedford. Mason went out of his way to assist my son and me in locating an item in the store. He was not only professional and knowledgeable, but also incredibly kind and patient, making sure we found exactly what we were looking for. In an age where good customer service can be hard to come by, Mason truly stood out. Thank you, Mason, for your helpful attitude and for taking the time to make our visit a positive experience. You are a credit to the Tesco team!”

“I was concerned when I looked through the reviews of this veterinary practice before approaching them for some help I needed with my dog Poppy. Looking at the dates on the reviews, they all seemed very old so this made me wonder if it was just people taking the time to leave their bad thoughts, nobody taking the time to leave good!! I went with my gut feeling & I’m so pleased I did. I initially called & booked Poppy in with Sue, who was very warm hospitipal. On the appointment day, I was greeted by a receptionist Gemma & we also met Sonia who was a nurse there. All very nice people & very professional I found. Poppy seemed so happy & relaxed when I collected her, all staff where doting over her so she was clearly in her element too. Poppy & I needed to come back for another appointment where we then met the receptionist Kerry & Brad who was carrying out the operation on Poppy’s tooth. Again, both Kerry & Brad were lovely & went above & beyond for us with Poppy’s tooth extraction. I can honestly recommend the Best Friends Vet Group Shenley 100%. I certainly wont be using any other veterinary practice. Thank you Team Best Friends Vet Group Shenley”

“Had a good last minute Christmas shop around 5PM. Thank you to Steve who was very polite and guided me in the right direction for what I was looking for.”