Diagnostics in London

“Long struggle but out of it too. Good local people helping me keep on the straight and narrow onwards and upwards as they say food could be better though”

“I expected a long wait to confirm whether my arm was fractured, but was seen within a few minutes in every department. Staff in every area were friendly, efficient and clear about what I needed to do and where to go. Really impressed and grateful for the care I received.”

“I have belonged to this surgery for the over 30yrs and seen many changes and not for the better. I have not personally had any negative interaction with the reception staff but I know patients who have. To get through on the phone for an appointment is a nightmare so I now use my NHS App. which is far quicker and easy to get an appointment. The only reason my husband and I continue to use Plumstead Health Centre is because of Dr Gupta. She is a brilliant doctor. She is a caring doctor. She doesn’t have the prescription written out while you are still talking to her. Because she is so popular you may have to wait a bit longer to see her. All the time she is there I will continue to be a patient of Plumstead Health Centre.”

“As a new patient served by many previous London surgeries, I've been impressed with the speed of registration, process to book appointments, offers of jabs and check-ups (e.g. asthma review) and overall comms. Keep up the fab work Penrhyn!”

“I am totally mystified by the criticism posted by others. I have always found this practice, and its predecessor as The Orchard Practice to be really excellent. Helpful, patient and considerate staff, who manage to be helpful while under severe pressure much of the time. And all the doctors, nurses and other medical staff have been unfailingly polite, informative and responsive. Parking is limited which is problematic but this is hardly the fault of the Practice staff. Overall,i'm very very pleased and satisfied by the service I receive. Thanks You.”

“The changes from the past couple of years have been life saving! They've added another 2 consultantion rooms, changed the booking system so that you can request an appointment any time during their opening hours. I never have to wait to see a doctor with my son, all requests have been answered to within an hour, I had immense support in every possible way. My son has ASD and ADHD with some other issues and they've supported us incredibly. The doctors are fantastic. They also have a physiotherapist for specialist appointments. Hats off! These changes have made the world of a difference from how it was a couple of years ago!”

“This is my closest hospital but my usual treatments are at Barnet Hospital and Royal Free so I had never been here. It doesn't have a great reputation locally but i needed to go to a&e as my only option. Luckily I had some flexibility- it was Halloween and I had no interest in waiting in a room with a bunch of drunk party goers. I arrived at 7.30 am checked in straight away, then waited maybe an hour in the waiting area which had maybe 5 others. I think you have to have a realistic expectation when going at the weekend in winter, it will be at least 4 hours and they will see people in urgency order. (Bring a mask!) I then had a mini assessment and the nurse referred me to a specific ward which accepted the assignment and half an hour later I was taken to that outpatient ward. When the porter pushed me there, we saw "behind the curtain" - the actual emergencies, getting treatment and I wish people could get a glimpse of that to put their impatience into place. The nurses on the ward were ever so apologetic as the Dr was held up in an emergency and in the operating theatre, meanwhile I was on a comfortable chair alone in a room, I told them to absolutely not worry about me. They kept checking in with me and about 2.5 hours later I was treated by a lovely doctor and finally pushed out by the nurses themselves as the porter took too long in their opinion. From the security guard, the check in person, the nurses, porter and doctor everyone was respectful and professional. The place was very clean but you can tell that they have an enormous footfall. From 8.30 am the waiting room started to get more people. NorthMid has statistically very high traffic, younger people and more mental health cases than the other hospitals in the trust. If you want to make a difference join the Royal Free membership- everyone can and engage with the patient governors or join the patient panel.”

“We had a wonderful session with Andrea Janine Capdevielle Schurmann and my son, who is 2 years and 3 months old. It was truly amazing! Andrea is an outstanding paediatric physiotherapist — so kind, attentive, and full of positive energy. She did everything through play. While observing and gently checking my son’s legs and movements, he didn’t even realise he was being assessed. Everything felt like a fun game — they were jumping like frogs, pretending to be a rooster, and running around the corridor. My son was absolutely delighted and didn’t want to leave! I was really impressed by Andrea’s approach. I wholeheartedly recommend her to any parent looking for a great physiotherapist for their little one.”

“Was given a face to face appointment via 111 and was seen within 1 hour as ill with recurrent infections post partum making it difficult to breastfeed and look after my baby. Seen by lovely Dr Riga who was very empathetic and quickly prescribed me antibiotics with plan of what to do if things got worse. Staff at reception are very professional working under difficult conditions. Thank you.”

“I recently bought travel insurance from Allianz - a one-year multi-trip policy. I had questions about the documentation, and, despite getting one answer the next day by email, I took a chance and went to their Croydon office (near me) in the hope of getting other questions and clarifications resolved in person, by a human being. Ten minutes after turning up unannounced, Hamiyd Saleem met me at reception, where I'd had a free coffee, and proceeded to resolve all my questions within about 20 minutes. He explained things, printed and emailed updates to my policy, and voluntarily gave me a 30% discount on the premium to compensate me for my inconvenience. Unbelievably good customer service. Mind you; I buy insurance and never claim so maybe my experience may change if I ever do. But so far so impressive. Recommended.”

“If you asked a few years ago, I’d say the service was poor and getting an appointment was almost impossible. Now however I have seen such an improvement with the service; it’s been so convenient completing the triage form especially via the NHS app. I usually get called back in the morning or shortly after with an appointment time. Now I know that I can always get an appointment, even if I fill the form at 10am. Overall I’m happy being a registered with this GP.”

“This review is specifically for Dr Shazia Khan and the reception/admin staff. Dr Khan takes time to listen patiently and explain in a way that a patient understands their problem without feeling judged and dismissed. We all know that doctors have short appointments (10 mins only per patient) so they are very busy throughout the day and they are doing their best to see all patients on time, and like any other human beings they get tired. But when you get a kind and sympathetic doctor like Shazia Khan, at the end of consultation it feels like your problem has been solved rather than feeling guilty for calling the doctor. The reception and admin staff are very helpful as well.”

“I have been registered with Thames View GP since I was a little girl, and throughout all these years they have always done their absolute best to help and accommodate me. Despite the ongoing pressures, lack of respect, and poor pay that NHS workers sadly face, the staff here consistently remain caring, professional, and dedicated. I especially want to thank Jade, who recently supported me through a very difficult situation. She was incredibly comforting, understanding, and accommodating, and made a genuinely hard time feel a little easier. Her kindness and compassion made a real difference, and I’m very grateful for her support. Thank you to everyone at Thames View GP for continuing to care so deeply for your patients — it really does not go unnoticed.”

“First class service across the years . Medical professionals are superb . I don't understand the low ratings. This group of wonder workers quite literally saved my life . Blood ,problems, cancers and other vascular illnesses were swiftly and thoroughly pursued and pushed by the doctors exerting pressure on hospital consultants to check me . The hospital teams checked and started a long term investigation of the ailments. Luckily the problems were found and were surgically and medically treated. I am sorry for the people who have had problems , I wish you all of the best treatment possible. All I can say is in my case . Thank you to all of the staff at Gilet Road . I am forever grateful.”

“I visited the Newham Hospital Emergency Department for a knee injury and had an excellent experience. Dr. Tahirou Diauo from Orthopaedics attended to me, and I really appreciate his professionalism, kindness, and clear explanation throughout my visit. He took the time to examine my knee properly, reassured me, and made sure I understood the next steps for recovery. The staff in the Emergency and Injuries Department were also helpful, respectful, and efficient. Thank you to Dr. Diauo and the whole team for providing such great care. I felt listened to and well looked after. Highly recommended.”

“I have had consistent back to back wonderful experience with Clover health centre staff and doctors. I am always well looked after, the Doctors show a really strong level of care and take any health issues or concerns seriously. The reception staff are always kind, caring and lovely. I'm so grateful to have a GP so near and so good! Paula (The Practice Manager) in particular has always shown my nothing but kindness and has always been incredibly helpful!”

“On the hole a lot better lately. Walk in clinic is very good. Listening to friends and family talk about their GPs i think Welling clinic is much better than others. Im always able to speak to a member of staff and get a quick appointment.”

“I’ve recently moved to the area. Therefore had to move GP. I am so pleasantly surprised by the efficiency, professionalism and politeness of the reception staff. I’ve recently dealt with Tracy who has been just amazing and do very helpful. The doctors are great too. All the staff deserve a medal as I have seen first hand how they are treated ‘badly’ by the patients. Well done everyone at market street surgery”