Shoe store in Bristol

“My Partner ordered a pair of gloves online to be delivered to the Southgate Shop for collection. We live in Northants. The next afternoon after arriving in Bath we called into the shop to enquire about the gloves. Several assistants checked for us but could not locate the item and called for Jess. Jess took our details and said that she had two more Bags to sort to finish checking the deliveries but she hadn't seen our order. Jess went to finish checking the last two bags and as fortune would have found our order and promptly gave us our order. Was very impressed by Jess, her demeanour and attitude in getting our order efficiently and quickly. Impressed by Jess and her manner in getting customer satisfaction without fuss or drama. The other members of staff were pleasant and helpful too. A very Satisfied Customer.”

“Glad to have this on our doorstep! Andrew, the assistant manager is so helpful. The store is always well stocked, clean and tidy. All the staff seem cheerful and happy to be working here, whatever you’re doing Andrew keep doing it! It seems to work very well!”

“A great little store, lots of styles to offer for a variety of ages. Staff are always super friendly, chatty and helpful when I visit to purchase a gift for my girlfriend.”

“I shop regularly at the store, all the staff are always very helpful and the clothes are top quality, great customer experience thanks to all 10/10!”

“I regularly visit the Flannels store in Bath as the staff are very friendly and you never feel pressure to buy when in the store. Whenever I've visited I've received the same level of welcome and help - even if I'm just browsing the latest season. When I've asked for help with finding things - staff have been willing to help and have also given their opinion on different brand fits from their own experience of the brands. They never come across judgemental at all, which is rare for a luxury designer store. They are always polite to me whether I'm spending £40 or £400. Which is why I go back regularly. The prices are what I expect of the store - previously I would have to go to Bristol, Swindon or London to find the same designer Brands.”

“A well stocked, large House of Fraser in the Cabot Circus centre. The range of brands is great compared to Debenhams and they even give Selfridges a run for their money. Sales are frequent and include most high end brands like Ralph Lauren, Hugo Boss and many more. The customer service is great and the, very quiet cafe serves delicious dishes. Park in the Galleries if you want to shop the rest of Broadmead.”

“Live shopping here as most of the clothing my teenage children need, I can get from here including shoes. Even better, I get to use FRASERS for payments making it affordable.”

“Excellent staff, the guy on the kids section is attentive/ helpful and has great product knowledge. Will definitely be back for my sons Astros.”

“Great Store. Always very well laid out, great stock of items, and always very clean and tidy. The staff are always very helpful particularly Donna and Chris who are always willing to go the extra mile to assist which is rare these days! I would definitely recommend this store and continue to use for the foreseeable future.”

“I have sound issues with my phone and they helped me with out any cast thanks fine choice”

“Popped in to see if I could pick up any bargains fairly quiet on there and managed to pick up a couple of items. Didn't realise must have missed it that next Clearance also sells other brands ! I picked up a Yours t shirt”

“Went in to a very busy store and was attended to by a young guy called Joe, he was extremely helpful and polite. These shopping malls are my idea of hell so thank you Joe for making it a pleasant experience for me.”

“Was in store early today picking out trainers, store has extremely helpful and welcoming staff members, but wanted to give extra praise to one in particular (Kam Law). Not often that staff stand out, but he was extremely helpful, seen me checking out padding for shoes and offered a pair that suited my needs perfectly without being asked, definitely went above and beyond to ensure we had a nice easy experience in store.”

“Really helpful staff when ordering and exchanging items. Store well laid out and clean too. Very helpful staff member gave us some great advice on the Crep Protect range of products too.”

“I have to give a huge 5 stars ⭐️⭐️⭐️⭐️⭐️to ASMA the store assistant who opened a till for me yesterday as I was in a rush for an appointment. No other staff opened it till for me they all sent me to “self scanning” till which was really busy. I’m a manager myself so I look at Customer Service very closely and it times like this when you have to recognise the difference between who’s really pushing your store values and corporate ethics. So a huge THANK YOU ASMA for taking the initiative to open up a till I really appreciate ASMA and this is what makes her Customer Service GREAT above all else. My feedback for the other staff is speak to your customers, build a relationship, know who shopping in your store and push yourselves for higher Customer Service. Customer excellence’s key.”

“Staff helpful but unfortunately shoes not in-stock in correct size”

“Really pleased with the service provided my Mad4Tools. Have never had any issues when placing orders and pleased with the competitive prices and fast delivery. However, to top it off, very surprised at how accommodating they were when I informed them that a battery had gone faulty. They contacted the manufacturers themselves and although they advised that batteries are not covered under warranty, out of their good will Mad4Tools ordered a replacement for us which arrived very quickly. It's very rare these days to get this level of customer service so I am very impressed and grateful towards Mad4Tools and their staff.”

“Great shop has all the major brands both my wife and I were impressed with the selection and the staff were helpful.”

“Love these boots, Cabotswood Amberley, first pair lasted about 3 years, on my second pair. Use them most days for walking my dog. When needed in the future will definitely get another pair. I do order up a size.”

“Very well done. The shop is looking great. I was here before and the shop was a really mess know when the renovation was done the shop it’s really nice and you can found everything what you’re looking for. I haven’t been there for a long time but now have one of the staff says from November. The shop is looking very organized and you can found everything what you looking for the better price. Is not looking like dump anymore. Thanks guys I had a really good shopping experience today. :-):-)”

“Went in for a pair of running shoes and Dishu (hope I’ve spelled your name right mate!) was really helpful in recommending me a pair from the three I had done some research on. Lovely guy who knew his stuff.”

“Very good quality products sold here. However, the purpose of my review is mainly dedicated to one of your employees. A huge praise to Rash. His motivation felt very unique and characteristic. That's somebody you would distinguish among a quite-quitting dozen of other people. He greeted me as we bumped into each other in the shop, and gave me good advice for my shopping after listening to my needs. He helped find a good deal, saved me time and possible shopping mistakes(his solid product knowledge also scores 10/10). I must have visited Sports Direct around five times, but always left empty handed. This time instead, a genuine asked "Hi there! How are you?" made the difference, and actually gave me a positive mindset to opt for quality, other than low cost quantity rubbish. Such a kind of individual sadly remains a rarity nowdays, and I think a promotion is the least he would deserve. May they be recognised as a good example. Call the man in the office and let him know that his service is much appreciated. Bless”