Shoe store in York

“What a fantastic service, ordered some shoes on Saturday afternoon and they arrived on Monday at lunchtime, competitive price and beautifully packed.”

“Went to the Puma York outlet in August. They had plenty of deals on and some good stock in, as well as a good deal (£30 off £100 spend). We had a bit of trouble on one item not being recognised for its labelled price but the staff and especially manager Kurtis were brilliant in helping us. Would highly recommend a visit”

“We went to this store for their black Friday sale and although the sale was amazing, Madz' service was even better! She helped me with shoes for myself, and then gave advice and helped my partner too! We both left with new shoes and smiles. Thank you!”

“My first visit & its an excellent store good value for money & was well served by a Girl assistant regarding my disability im totally deaf but Girl was aware”

“Amazing shop. You can find a lot of boots, and clothes a good price.”

“My husband needed some sport shoes, we found a great pair for an extremely good price, saved lots of money. Brilliant service, girls good fun, made our shopping day. Thank-you we will be back.”

“really nice staff, decent priced shoes and good quality shoes for formal stuff”

“Excellent experience and first class customer service from Angela. I arrived looking for ladies size 42 and left with 2 pairs of boots in 40 and 41! Angela's knowledge of the sizing between brands and her empathy made the whole visit a real treat. Thanks”

“Nicely laid out store. Everything so easy to find and staff so friendly and helpful”

“Looking for a specific style of shoes, tried all over York & finally found them here. Assistant was very helpful to me whilst having to try to serve another customer who wouldn't get off her phone for the whole time I was in the shop. Very happy with my shoes & the service.”

“I recently purchased a suit for my wedding from your store in York, and I couldn't be more impressed with the experience. From the moment I walked in, the staff were incredibly friendly and helpful, making me feel at ease during what can be a stressful process. They took the time to listen to my preferences and offered great advice on fit, style, and fabric choices. The suit itself was tailored perfectly and looked amazing on the big day. The attention to detail was exceptional, and I could tell they truly care about providing top-notch service. Highly recommend for anyone looking for a quality suit and an outstanding customer experience!”

“Large selection for everyone. Very reasonably priced and friendly staff.”

“Great prices, huge selection, workers always willing to help”

“Went in today. Picked up the wrong size and the blond haired lad working their couldn't be more helpful finding me the right size (cheers if your reading this). All staff really friendly and filled out a thing which got me 10% off what I bought today which was good too.”

“Amazing customer service from Katie today regarding returns. Lovely store, lovely shoes. Thanks Katie”

“Fantastic customer service in York . Saw my dream boots online only to find that stock was not in store but could be ordered online. Unfortunately the online process didn't allow me to input an address in Australia and it was our last day in York before heading to Scotland for a couple of weeks . Unfortunately I didn't get the customer service lady's name but she was amazing. She located a store that we would be near on our return to England in the way to the airport and arranged for the boots to be collected there. Over and above service. Thank you. I will be reminded of your efforts every time I wear them.”

“Friendly helpful staff and really rate the shoes. One of my pairs of walking trainers needed a minor repair and they sorted it out very quickly and easily”

“Great store, wide range of items and sizes across mens, womens and children's. Staff very kind and helpful and very welcoming! Certainly recommend this store.”

“Fantastic business with excellent customer service. I used the wrong shipping address and Diane’s communication was excellent . Extremely swift and efficient .”

“Visited the York store on 7th Feb as I had seen a dress online that I thought would be ideal for a wedding in June. The staff were lovely and extremely helpful. Shiona was great and the other staff were amazing bringing me bags, shoes, hat, jacket to try on with the dress. I ended up with a full outfit which I am extremely happy with. Thank you”

“Would never use a different suit shop. The customer service here is outstanding. Visited here twice in the last 6 months and both times being so impressed with the help we received in store, totally takes the hassle out of a potentially very stressful situation of finding the right suit LOL!! Further to this my sons suit went missing ( got delivered to the wrong house, nowhere to be seen!!) Liam the store manager is a total diamond, again totally took the stress out of the situation and went above and beyond to help me. I haven't experienced such excellent customer service for a very long time. Suits Direct Liam and the team at this store are a real credit to you.”

“Trying to find a true, quality dress shoe, that is also minimalist has been impossible for me til now. The Stamford's I purchased are beautiful, comfortable, and incredible quality. I will be ordering another shoe soon and look forward to making it to trunk show in the future.”

“I visited the Loake store in York on 28th June 2025 and was served by John, who provided an outstanding customer experience. He was incredibly attentive, helpful, and clearly very knowledgeable. His professionalism and care made the visit a real pleasure — a credit to the brand.”

“My daughter and I visited the store to look for shoes to match a Hobbs outfit I had bought for her wedding. The two ladies working in the store were just lovely and gave the most fantastic customer service. They were charming, nothing was too much trouble for them and there was no pressure to buy - just genuine warmth and enthusiasm. They both shared our pleasure in finding exactly what we wanted - we left with the perfect shoes and are already planning our next visit”

“Amazing service today. Super friendly and helped me find the right trainers. Staff are approachable and there was no waiting about. Brilliant customer care. Thank you!”

“Very professional and knowledgeable staff who were eager to help with searching for the right sizes.”

“A lot of companies pay lip service to customer service but these guys are the real deal. Every visit has been a pleasure - great customer service and nothing is too much trouble for them, even returned goods, which are dealt with quickly and painlessly. Keep up the good work guys!”

“Nice shop. Very clean and organised. Reasonable prices for an above average clothing.”

“Staff were good fun and helpful”