Hotel in Stoke

“On arrival we were greeted by Sarah, very approachable and accommodating. She explained clearly where we would find out room and even nipped to the Beefeater attached for a couple of fizz flutes as we had brought with us a couple bottles of fizz for the room. Thank you..”

“Stayed here for a week for a business trip. The rooms were excellent as were the staff. On the last night we experienced a power cut which was out of the hotels control. They moved us to a different hotel which was made very easy by the hotel manager. The staff were brilliant and handled the whole situation. It would have been understandable with so many people to deal with if someone lost their rag. But everyone remained calm. Fantastic staff. Would very highly recommend”

“Over all a very good pub. Polite staff, good music and fairly priced drinks. Had a good couple nights out here x”

“Had 2 family rooms for Lapland UK , perfect location, clean hotel, friendly staff and delicious food.”

“Ok so this place surpassed my expectations. I got married here 30 years ago and my city has suffered since. The hotel has changed hands a few times since and I wasn’t expecting much but it really was great. It’s a big hotel. The rooms are huge. It’s been very well redecorated throughout. 2 small complaints 1. Lift is a bit tatty. 2. Ground floor lobby is like the land that ti forgot. Otherwise it’s a yes from me”

“Another Santa Sleepover and every year it doesn't disappoint! Our son is autistic and has additional complex needs, all of the staff are so understanding and helpful. Highly recommend The Secret Garden restaurant, the food was fantastic and you never had to wait long for the buffet to be refilled. Lovely staff, comfy beds, and great entertainment.”

“Another town another premier inn , this time the room ( prem + ) was massive well furnished comfortable and super clean , Leanne greeted to me and was a great example of how staff are the hotel and greeted me with a warm smile and explained everything i needed to know even went and got me some Hot Chocolate which you don’t actually get in the rooms ! Again loaned me an Apple Watch charger as I’d forgotten mine as I need it as I have an app to check blood sugar ! Perfect hotel and if Leanne is anything to go by the staff will all be wonderful too”

“Had a lovely weekend stay here with my partner. We had our own private patio and garden which was really romantic. The food in the restaurant was delicious and the service was excellent. The swimming pool and jacuzzi were well maintained. I'd definitely go back. Highly recommended.”

“Stopped off on my own on route further north. I had emailed in advance to say I would be arriving late and could I have a room in the quiet part. They responded quickly advising they are there 24/7 and they had reserved me a room. It was easy to find, plenty of parking. The lady who was working (last night 19th)was so friendly, a credit to your company and made me feel at ease. Room was clean and spacious. I paid for the breakfast and all of the staff were very friendly, food was yummy and good value. All interactions I had with all of the staff were positive, I would highly recommend staying here. Thank you again”

“My daughter and I spent a wonderful day here at the Buxton Crescent spa for my birthday. It was a great experience. The staff were brilliant and made us feel very welcome. The pools and saunas were lovely and everywhere was spotlessly clean. The lunch we had was delicious. We both had the Indian head massage treatments. Very relaxing and very chilled afterwards. Would definitely do this again.”

“Reopened by new management team , I guess. Re branded as charter hotel. The rooms are lovely and breakfast is good.”

“My stay was very nice , I was only there 2 nights , 7 of us stayed and dined at the restaurant, the food was fantastic good portions and the waitress Morgan we had was excellent, she looked after all our needs and very polite there is no negatives , it was my birthday and I got a lovely card and a complimentary prosecco, the room was adequate for my stay , we will be coming again to stay and dine in the future”

“I had a corner room with 2 windows, the room itself was quite spacious and decorated very tastefully. The toilet/shower lacked decent ventilation and so had a heavy kind of smell before they were used. The traffic is also rather loud from the room as quite a few loud bike/ cars went past throughout the night. The breakfast service was good but could have been improved.”

“A little gem. Rooms are basic but comfortable, the staff are super friendly, and the breakfast was superb. Would definitely return.”

“We had a lovely stay at the Hart over the weekend. Recently modernised, high quality room, super comfortable bed, very nice bar area and Christmas decorations. Excellent breakfast. Great value for money, we were pleasantly surprised and would definitely come again!”

“Came for a 'posh' fish and chips with my sister on Saturday afternoon. It was a Virgin gift voucher from my friends. We were seated straight away and all the staff were really lovely. Modern decor. The fish and chips were delicious and we also enjoyed the fizz that came with it. Great first impression of the place and we will certainly call in again. Thank you for a lovely time.”

“We had a great time at the Splash Landings hotel. The location with water park onsite, and proximity to the park is excellent. Minor gripes that the weather was roasting and the little fan in the room was barely adequate, it may be an idea to improve the cooling facilties within the hotel. I also wonder why they provide some entertainment at night, but take hour long breaks in between, so people rarely sit and wait for the next one. Why not just have a full evening of entertainment, there are hundreds of guests and I'm sure it would be popular.”

“Beautiful hotel, lovely and clean. Me my partner and our children stayed and it was so cozy. The staff are always polite and help with whatever you need. There are multiple shops within 5 minute walks from here and there are also multiple parks within 10-15 minute walks away.”

“Lovely staff and a nice welcome. Rooms really clean and tidy. Older style but so much more space than the new one we stayed in last night. Excellent”

“The hotel is in a good location, if you don't mind a walk into town. Amy on reception is amazing, she is so friendly and helpful. We will definitely return!”

“Outstanding Team. Jo's understanding of the market and pricing was spot on, plus her advice on how to make our house look it's best was so helpful. Jayne managed the negotiations to give us a great outcome. Whole heartedly recommend Hunters Stoke”

“No idea if food is done as it was 10pm + when I dropped in. Decent pint of Guinness, and a reasonable amount of people coming and going, far better than the previous tenants that took me for a few thousand.”

“Come here briefly for a birthday party in the function room. Staff were very helpful and the drinks being served were cheaper than most pubs around the local area.”

“I have travelled to plenty of Premier Inns before. I met the receptionist Mary, a very warm and welcoming lady who made the visit quite pleasant, she is a star! I would recommend a makeover for the rooms. It sure is located in an ideal place”

“Just to say the service was exceptional from front desk through to the health club reception staff. Special mention to Evie and Eleanor who served us our breakfast. They were friendly, welcoming and professional. Final mention to Sandra, the chef who cooked a lovely breakfast!”

“⭐️⭐️⭐️⭐️⭐️ The customer service was exceptional- genuinely friendly, attentive and very personal. The team were incredibly helpful with our booking, not just pointing us to a number or system, but actually taking the time to help and find a solution that worked for our family. That personal approach made such a difference. The hotel itself is beautiful, the spa is fantastic (exactly what we needed!), and breakfast was absolutely fab- great quality, plenty of choice and a relaxed atmosphere. It’s a very family-friendly hotel where you genuinely feel looked after from start to finish. We’ve stayed before and will happily return again. Highly recommend for comfort, great service and a touch of luxury.”

“⭐️⭐️⭐️⭐️⭐️ The customer service was exceptional- genuinely friendly, attentive and very personal. The team were incredibly helpful with our booking, not just pointing us to a number or system, but actually taking the time to help and find a solution that worked for our family. That personal approach made such a difference. The hotel itself is beautiful, the spa is fantastic (exactly what we needed!), and breakfast was absolutely fab- great quality, plenty of choice and a relaxed atmosphere. It’s a very family-friendly hotel where you genuinely feel looked after from start to finish. We’ve stayed before and will happily return again. Highly recommend for comfort, great service and a touch of luxury.”

“I only stayed for one night and I was unfortunately trying to sleep in the annex, room number 40. The connecting doors between each of the rooms should be bricked up to ensure some sense of security and safety for anyone staying. This would also block out the noise experienced from the persons next door. I experienced very little sleep due to the people in the next room who would not shut up all night, music, talking very loudly, notifications ringing out very loudly on their phones and one of them who regularly went outside to smoke would cough and cough very loudly and wretch and spit through out the night. The hotel I accept is very old some of the profit from the hotel should be used to fix it up it is in great need of it. I heard on multiple occasions customers complain that their bed was broken and they had paid a great deal of money. On a positive side the staff are wonderful they deserve better surroundings to do their job. Anyone in the hotel business would snap them up. They are very nice people. The chef is excellent and has a beautiful soul. The owner needs to wake up and see what wonderful staff he/she has and start putting the profits back into the business before the building falls down around him/her. Thank you for the kindness shown to me by the staff they are very professional and deserve better.”

“Pleasant overnight stay on way to Alton Towers from Scotland. Will use this stop-over again. Despite rating of 2*, the travel lodge was staffed with helpful, polite, friendly, courteous staff who were on hand for all our questions, including local weather reports! Met all the needs for an overnight stay. Entrance, hallway, reception and room were all clean and tidy.”