Lodging business in Birmingham

“Great hotel with amazing service! We greatly enjoyed our stay! I especially want to thank the manager who was so nice to me and my son. When he heard that we had been to National Sea World he even gave my son a little animal figure.”

“We dined here before attending a performance at the Town Hall. So it was quite quiet at 5pm but it was nice and cosy and we were very well looked after. We had the early bird set menu which was very good value and was delicious. We'll definitely return for pre-show meals!”

“Exactly what we needed for our two night stay. Good room, good service and ideal location.”

“Lovely helpful hosts and a cosy clean room”

“Attended a Church conference nearby and needed a last minute room after a late finish. The staff Luke and Paul made sure I felt safe on a Sunday evening in a city I didn't know. The rooms are clean and quiet. Breakfast had plenty of good options. Will recommend to those I travel with in the future.”

“Had our wedding here on 23rd August, the staff were amazing! Especially Sara! The venue looked awesomely setup, the grounds outside were great with so much space for our guests. The staff worked very hard and we were made to feel very welcomed and had all the help in the world. Rooms were nice, clean and in peaceful surroundings. The breakfast is a must!!!! Thankyou to everyone at the venue for an amazing experience!”

“Just back from a birthday afternoon tea with my friends. A wonderful tea with great selection of sandwiches and cakes. They even made some bespoke sandwiches for us. The staff are friendly attentive and helpful. The table was decorated and both birthday girls had a gift. Big thanks to Julette who looked after us so well. What a lovely lady and an asset to Novotel. Excellent service and a lovely way to spend the afternoon.”

“Just a thank you to Kelly ( i think- blonde hair). She was so accommodating and went out her to makesure i was comfortable. I also lost my bag and she bought it to my room. Thank you Kelly. I couldnt personally thank you but hope the company appreciates the level of service you provide. You an asset to them.”

“Staff are lovely, so helpful and friendly in fact they are probably the best members of staff we have encountered in all the premier inn hotels so far. Food was lovely and the cocktails went down a treat. The room is clean and smelt fresh. A huge thankyou and well done Tia , Charmaine and Lorna your customer service skills are spot on .”

“I stayed at The Birmingham Hotel for 1 week and the service was exceptional, the staff and housekeeping were super helpful and catered to all my needs. By far the BEST staff compared to any other hotel I have ever stayed at. My room was very spacious, clean and very well furnished.”

“Stayed here for a weekend away, the hotel was lovely, the room was very spacious, we were on the 6th floor and had a great view. The hotel is very central, about 5 mins away from the train station and the buil ring. Only downside was the traffic outside the hotel causes snarl ups at busy times so plan this in if booking an Uber or taxi.”

“l stayed at B&B Hotel whilst on business in the City, and from the moment l arrived there was such a great welcome, staff were all so friendly and kind, room was great, bed incredibly comfortable best nights sleep in hotel for a long time. We ate in restaurant on site and food was delicious, well presented and generous portions. Breakfast next morning also well presented and lovely and fresh with so many options. On my departure l had an issue with my car, whilst waiting for breakdown service, l was looked after with a coffee and kindness. A lovely find, with incredible staff who absolutely go out of their way to make your stay comfortable and enjoyable. Highly recommend.”

“The hotel was in a great location, close to restaurants and bars when we came up to see friends. Room was well cleaned and tidy, no faults or issues. Reception staff and team were very polite, helpful and accommodating. We will definitely stay here again next time we come up.”

“Spot On. Clean, great room, comfy bed, great coffee machine, loved the style of the building and location. Coffee shop round the corner. Parking on the road outside. Checked in on my phone, even called the lift on my phone! 15 min walk from the utilita arena. 20 min walk into town. 10/10.”

“if not to be fussy over slightly outdated building like windows and other minor things. i found this place very clean and convenient. i drove so free parking and good location was great. good breakfast, excellent coffee, friendly staff, clean laundry and rooms. great value for the price considering surrounding offers”

“Stayed here for a long weekend and thoroughly enjoyed the stay, the reception staff were fantastic especially Lauren, she was next level when dealing with a complication when we tried to book in. I would definitely recommend and we will come back.”

“Had a fantastic stay. Rooms where big and clean. I had orginally booked 2 bed ap but was contacted that it was split which worked out better as we got 2 big apartments. Great location and the receptionist Christina was lovely help us out massivley as it wss our first time in Birmingham .”

“I just want to thank the team at Leonardo Hotel. We trialled this year booking a number of meeting rooms. They have been excellent from communication to support on the day. I also want to personally thank several people who I didn't get the names of all of. Firstly to Andrew who was very polite, extremely hardworking and ensured we were ok. I can't remember the ladies name but she was really helpful every time especially ensuring lunch for our delegates have gone smoothly for a number of our bookings. Credit to the catering team for putting a lovely hot buffet every time. The accomodation was also very good with comfortable beds. The location is great with onsite parking. We will be booking here again throughout 2026.”

“Helpful staff and great location. You have to pay £15 for parking for a night but the area is quite central, so it’s not a big amount if you consider location. Gym is open 24/7 which is a big plus. All in all, it’s a good place to stay”

“One night family stay after a trip to cadburys world. Great base with clean and comfortable room. The staff here are so friendly and very accommodating. Evening meal and breakfast was great.”

“I'm really glad I stayed here; my room was comfortable. The staff was kind and friendly. The accent in Birmingham turned out a bit strong for me, so they even helped me with calling the taxi to the airport. I'm extremely grateful for that!”

“Val was absolutely amazing and so kind. Despite us getting here 5 minutes before the carvery closed, she was so accommodating and made sure we got food and drinks. The lady serving the carvery, Jane, was also so kind and welcoming.”

“The hostel was really clean,tidy and warm. The staff was very friendly and hospitable and made our stay super comfortable. Had a great stay. Would definitely recommend.”

“Came for a salsa night and regularly stay here in JQ. Booked the mixed but since it was all men, I asked to move and they were happy to accommodate me. All female dorm peaceful and beds very comfy with charging point and lights in every space. Thank you!”

“Good staff and good breakfast Excellent location and even a better service by the staff. VINEETH and his colleague on reception were excellent. Also the BREAKFAST was really good. The rooms are a bit old here, especially the bath tub. We found hair lying in the bath not cleaned and also wrappers on the room floor. But the best part is when we contacted the reception to inform about this an immediate action was taken and we were given a room change with a free upgrade. I think the 5 stars in the review is for the hospitality by the receptionist which made the stay comfortable and relaxing.”

“Standard Premier Inn. Attached to a cozy pub. Staff friendly. Poole table and darts. Breakfast is prepared so that was good. Rooms are what you would expect, clean and acceptable.”

“It was a lovely place to stay at. The room was very well priced & the room was actually a very good sized room. It could have done with a little more update to be honest but I didn’t complain. The sofa bed needed a little cleaning on the top. Parking for £4 was fine overnight, it was safe, secure and convenient. The free breakfast was brilliant. A huge variety of foods to choose from, cereals, beans on toast, eggs, croissants, fruits, even vegetarian sausage on request! Plenty of coffee, water & apple juice. Overall great stay & staff didn’t need to do much at all. Easy to find on the main road just keep a look out on left ! I would highly recommend.”

“There’s much to be said about this stay, but I will try and keep it short. This is not the first time we’re staying here, and it’s become our preferred hotel, when we visit annually, all the way from Wales. It’s warm, nicely decorated and comfortable. Today however, the reception greeting was quite icy. We were 1/2 hour early for check-in, and the reception lady refused to consider early check in to avoid the crowds creating a bottleneck at 14:00. There’s something to be said about efficiency in process execution. If you allow early check in even if the room is still being prepared, keep the access card aside for collection at the appropriate time, avoiding queues and bottlenecks - basic Lean Six Sigma principles, leaving staff less stressed as well. On the other hand, what fabulous service from the catering staff, Joel and Ina!! I got what I ordered, a tasty steak and chips with mushroom sauce to die for, cooked to perfection! I was absolutely satisfied when I took my last bite, enjoying every mouth full. Ina even offered a steak knife without having to be asked, now that’s proactive thinking, much appreciated! And thanks to Joel for prepping the food, it was like tasting food from home, making me nostalgic. You guys make a mean team, thank you once again for excellent customer service xx”

“Its not an hotel now . Its rented to a family.”

“Had a great experience. The serviced accommodation provided all the basics and more, including a fully equipped kitchen, great Wi-Fi, and even a washing machine. Perfect for our trip. Would highly recommend.”