Pet store in Northampton

“Small local and very friendly pet food shop with a few surprises inside. At the back is an amazing holistic dog spa. Together with the doggie daycare next door, it is a one-stop shop for you pooches.”

“All good very pleasant assistants,although I couldn't find what I was looking for,but no problem.”

“After a dreadful experience trying to place an order online and being told to wait 72 hours before trying again, I visited the Kempton branch near Bedford to try and purchase the items I required. I spoke with the Assistant Manager, Ben White, who was so helpful and professional in dealing with my complaint, that I would give him 10 stars if I could! With Ben's assistance, I managed to purchase most of the items that I wanted. However Boots need to update their online website inline with other retailers who can resolve ordering problems immediately. WELL DONE Ben, you restored my faith in shopping at Boots again.”

“Very good service they now have improved so much in the past few months, it's now a great pleasure to go in there. The management goes above and beyond”

“Just want to say a huge thank you to Steve who helped me last Tuesday. He was so friendly, and was really compassionate explaining why they didn’t have a certain product in stock and displayed incredible customer service. He even took his time to search the store (without me asking) and managed to find exactly what I was looking for! Thank you so much for being so kind and helpful, best customer experience i’ve ever had in a supermarket❤️”

“The pharmacy is clean and well-organized, and wait times are minimal. Highly recommend for anyone looking for a reliable local pharmacy!”

“Very friendly staff with a wide variety of products that you may need and competitively priced. I went previously to ask advice with my children and the on duty pharmacist was extremely helpful. Brilliant local store, happy to have on my doorstep.”

“I visited the store today with my elderly mother who's in a wheelchair so it's difficult to see products on the shelves. I wanted to thank Becky for her assistance and patience, all with a friendly smile. She's a credit to your store. Thank you”

“I find customer service lacking generally across many businesses and sectors, for example a Tesco I go into regularly, staff are quick to get their mobiles out and not look up, or smile. First time visiting this store. Today using the cafe Nigel excelled, making us feel valued as customers, gave great customer service, communication and was attentive. This bucks the trend of society really and where great customer service is rare.”

“What can you say? It's Boots. Always good value for money. Pros: Friendly, helpful, polite staff. Swift checkout. Clean, well-kept. Always well stocked. Cons: only 2 parent and child spaces in the whole car park (not really Boots' fault, just a heads up, parents). Avoid the pharmacy counter on Tuesday & Thursday evenings - always, busy/long queues (a national shortage of pharmacists will do that, though).”

“Now the staff are very friendly and polite. Been there previously a year ago, the display was all over the place but now it looks very nice and well managed.”

“My favourite store in Bedford. The staff and management are so friendly, they always go that extra mile for you.”

“The pharmacy staff are excellent. Friendly and knowledgeable and work under tremendous pressure. We really appreciate them.”

“Friendly, helpful staff. Good range of products. Only thing that let's it down is the amount of available parking. (Parking is behind the pharmacy, shared with the vets- the other car park is for the doctors surgery and will incur a fine).”

“Had a genuinely lovely experience today at Boots Westonfavell Shopping Centre (Northampton) thanks to Hannah and Kosi. After having three flu jab appointments cancelled at Boots Kingsthorpe (Northampton) all without notice, I was beginning to feel very disappointed with the service. Each time I arrived for my appointment, I was told something different: • The pharmacist isn’t available today. • The pharmacist didn’t come in. • The pharmacist is on holiday. This was the third time in a row, and the same thing happened last year. There was no communication or courtesy call to inform me ahead of time, which meant wasted time and unnecessary frustration. However, when I went to Boots Weston Favell, I explained the situation and both Hannah and Kosi were incredibly helpful, kind, and proactive. They handled everything professionally and arranged my vaccination straight away. I’m really grateful for their support and excellent customer service, they turned a frustrating experience into a positive one.”

“Review: Outstanding Customer Service by Mason – Tesco, Cardington Road, Bedford I would like to express my sincere appreciation for the exceptional service provided by Mason at the Tesco store on Cardington Road, Bedford. Mason went out of his way to assist my son and me in locating an item in the store. He was not only professional and knowledgeable, but also incredibly kind and patient, making sure we found exactly what we were looking for. In an age where good customer service can be hard to come by, Mason truly stood out. Thank you, Mason, for your helpful attitude and for taking the time to make our visit a positive experience. You are a credit to the Tesco team!”

“Needed antibiotics on a bank holiday weekend - saw Erika pharmacist and was seen, treated and out in 10 minutes. I’m very grateful and she was very friendly and helpful! Thank you Erika!!”

“My little princess was so terrified of having her claws done, sadly due to awful experiences she has been through with a previous veterinary surgery and a groomer we used to attend. We tried various natural products to reduce her stress but nothing helped. They were so understanding and worked with her to get all done in one appointment as opposed to others not managing it, so then having to go to multiple appointments. A veterinary nurse suggested a prescription medication should be used which a vet recommended was the way forward, but we were concerned at the risks of this. I gave instructions on how I wanted the groom cut and it was done better than anyone else I have tried since I have had her, and everyone has been complimenting it ever since. The spa treatments are fabulous and worth every penny and we were lucky enough that they have a special deal on for them currently. I can't recommend them enough!!! Great job keep it up and many thanks again x”

“I bought an Interpet AV2 Airvolution and bubble stone. Well priced and fast delivery which is free for spends over £30. Very happy with this online shop.”

“Brilliant staff Always very helpful”

“Not been for 30 years — used to camp here as teenagers to escape our parents. Booked last-minute with the kids based on location, price, and availability. Wasn’t expecting much, but it’s changed a lot — and for the better. We’d stayed at a Parkdean site in Skegness recently. This was cheaper, the caravan was bigger, and the whole experience felt less pushy — no upselling the second we arrived. Arrival was smooth. I downloaded the app (wasn’t thrilled at first), but it actually worked. No queue for keys — the gate recognised our number plate, the app sent a link straight to the caravan, and Google got us within 5 pitches. The caravans are clearly numbered, so the kids counted down to ours. App unlocked the door. Kids ran in to pick rooms while I unloaded the car — first time that’s ever happened on a short break. Caravan had 3 proper bedrooms, a main bathroom, and a separate toilet — really handy. Heating fired up instantly. We were a 7-minute walk from the pool (took 3 tries to find the shortcut). Pool was spotless, water warm, and there was a water slide we didn’t expect. Lifeguards were friendly and on it. Not crowded at all. Arcades were modern — kids loved the demolition ball game. Drinks were fair prices. Lucked into a free fireworks night (saw it on the app). Watched from the outdoor bar with burgers and pizza while the kids played on the park nearby. Felt relaxed and safe. Solid weekend. Didn’t expect to enjoy it this much.”

“I booked a last minute appointment at Loves Farm travel clinic on Friday to renew my Tetanus vaccination. When I arrived I was shown into the private room and the nurse took my blood pressure before giving me my vaccination. My pressure was 224/115 so it turned out I was in a hypertensive crisis and had to go to hospital to be given medication to bring the pressure down. According to the doctor I was a whisper away from an aneurysm, stroke or heart attack!! The shocking thing for me is that I had no history of high blood pressure and no symptoms at all, I felt great! Looking back now I realise that if I hadn’t booked that last minute vaccination appointment and if the pharmacy hadn’t taken my blood pressure as a routine measure, I could have died that weekend. It’s a sobering thought, especially as I’d driven along the motorway that day for work with no concept of the danger I and other road users were in. Loves farm is a great travel clinic and I hope all pharmacists are conducting routine blood pressure testing because I really believe that it saved my life that day.”

“I was concerned when I looked through the reviews of this veterinary practice before approaching them for some help I needed with my dog Poppy. Looking at the dates on the reviews, they all seemed very old so this made me wonder if it was just people taking the time to leave their bad thoughts, nobody taking the time to leave good!! I went with my gut feeling & I’m so pleased I did. I initially called & booked Poppy in with Sue, who was very warm hospitipal. On the appointment day, I was greeted by a receptionist Gemma & we also met Sonia who was a nurse there. All very nice people & very professional I found. Poppy seemed so happy & relaxed when I collected her, all staff where doting over her so she was clearly in her element too. Poppy & I needed to come back for another appointment where we then met the receptionist Kerry & Brad who was carrying out the operation on Poppy’s tooth. Again, both Kerry & Brad were lovely & went above & beyond for us with Poppy’s tooth extraction. I can honestly recommend the Best Friends Vet Group Shenley 100%. I certainly wont be using any other veterinary practice. Thank you Team Best Friends Vet Group Shenley”

“After not having a good day and being let down by another Pharmacy which I had used many times before. I decided to go here and am so glad and happy I did the service i received was excellent from the start this really made my bad day great I have since been back again and to be greeted the same I have found out this lady's name is Rachel and I would like if she could be recognized for her brilliant customer service with a smile definitely an asset to your company thank you :)”