Coffee house in Sheffield

“Amazing two young women serving in store who were friendly & efficient, even though they had just been verbally abused by a rude, ignorant customer using the drive thru. They should not have to tolerate such behaviour from people like this.”

“My always favourite place for quick drive-through order. Amazing staff, always smiling, always cheerful. 6*”

“Was meeting my friend later around 1230, usually I love this store but won’t come in again if the Assistant Manager doesn’t get basic information So the lovely Manager, Mel is sweet and kind and speaks to regulars like family, working in social care, you can see who is genuine cares, and has excellent interpersonal skills, all there but I wonder why I was either too assertive or the Assistant Manager, was too focussed on telling me to not put a large cardboard box full of something on another table!? I was sat in a quiet corner having spent £9.70, on drinks cakes and expressed gratitude about his staff, he had zero awareness as he got on doing cups trays etc. That aside, my dear friend was unable to join me today, she and I are regulars and we always sit quietly in the table opposite the toilets, just to be able to have a bit of down time, be near the loo too is a bonus. The table tables are now across from a cupboard where the Assistant Manager cannot get at and where the two tables now that he needs urgent access to to put paper cups as he tells me about access, so me with osteoporosis that practically spends my pension in loads hot chocolate coffee cakes crisps etc etc is told that he, the Assistant Manager, who might have theoretical knowledge is now allowing his barista the lovely young lads to sit at the same table enjoy her break, and so she should whilst she eats drinks has crisps with all the paper plastic cups that he urgently he would appear to have urgent need to move me for as he leaves them obviously, I can see them plastic see through loads of them , six packs as the barista enjoys licking her fingers on her crisps , has a sprite on iPhone whilst he is prancing about I’m moved with hot chocolate two cakes keys phone plates osteoporosis chad leg need to be near loo! In addition a person mentions that a fire door is propped open with a boulder he says nothing at all as I close the door to support him so the wonderful assistant manager pops out to the underlying who is much better in public relations his junior and tells her about emails from HRvin a public place who then goes through privat entrance I hear lots being touched! Hoping fingers washed no evidence of this Wow, Mel he need to learn about Health and Safety at work Act 1974 and Fire Safety Regulations I told him that a man had noticed and if I was nasty too I would him over that, that I thought maybe it was propped open in good faith So I suggest ask is this area out of bounds to public? Where is the sign saying How come staff can eat there not us He says you can I just need to get there meanwhile same barista person no clean hands in mouth iPhone might be done shift them goes to tables Urgent cupboard still unlocked plastic cups still there My drink cakes just under £10 photo to follow plus call to Health and Safety At Work Act door propped open fire with big stone now closed by me Infection control fingers hands mouth table Lots of smiles from Assistant Manager concussion not keen women disrespectful Not keen Health and Safety Health and Safety Food Hygiene will be Where are you Mel and the twins Maddison the best ever Alex Meanwhile as my food has gone cold down in lumps cakes dry I will be looking for compensation monies as it’s appalling He lets the side down No response apology No problem solver So just disable that area as delivery but it’s ok to turn a customer away and let the staff member eat there in out still urgent cups still there two hours later Urgency is me Star books No Officials ring me Compensate me as the customer is ALWAYS right disgusting Get him out of here On how to be a Manager Meanwhile barista now in loo Hope hands washed Up down in out like a adhd restless teen I bet that door will be wide open fire door propped same boulder as soon as I leave I also said that I understood hot day It’s funny how something you loved and one incapable man posing as assistant manager can behave like that no reply no thank you Kept saying it’s a table I come back in one day from receipt of this review Food hygiene”

“I had an iced coffee at D.R.I which was really nice. The Lady that served me was very helpful in choosing it for me as I've only ever had hot coffees. I use Costa regular & it's really nice. .”

“Stopped in for some tea and a Bakewell tart. Courtyard is quiet and relaxing with a small fountain. Perfect way to escape the market and refresh for a bit. Friendly staff and good tart!”

“Came to this cafe after being turned away from a few, as I had my dog with me whilst he awaited a scan at the nearby vets. Lovely bacon sandwich with a choice of white or brown bread. A nice cup of coffee and such friendly staff. Thank you”

“Best coffee the Hot Cross Bun Capuccino!”

“Very friendly atmosphere lovely coffee dudnt expect the LARGE coffee to be that BIG!! but enjoyed it. will definitely call again”

“Absolutely incredible service, perfect coffee! Kelvin went above and beyond with his service.”

“I was here and asked for extra caramel and they didn’t give me it also I paid one pound more then what the actual prize is . If I went to the one in next it is more cheaper and more communication.”

“I love this Costa Coffee Shop. Well situated for the Peace Gardens, Winter Gardens, Millenium Galleries, and Theatres. I'm a regular customer and enjoy the coffee and the good selection of scrummy cakes and snacks. But what makes this is the hardworking team of friendly Baristas.”

“Very busy coffee shop in lakeside shopping centre, they could have cleared the tables a little faster we had to do it ourselves, otherwise good hot coffee.”

“Lovely staff, lovely food and nice atmosphere. Just wish it was laid out a little better as its hard to squeeze past other people who are sat down.”

“What better way to get you through the afternoon than a Venti Tiramisu Frappuccino, hand crafted to perfection by Mya.”

“Drinks are always perfect and the staff are friendly and welcoming. Love visiting at weekends with my young Son, and for my caffeine fix on my way to work.”

“Great tasting food and drink in lovely surroundings with a choice of seating areas.”

“Excellent service, Excellent food, came in on a Sunday extremely busy however Sara made my visit extraordinary. Drinks where spot on aswell as her recommendations ;)”

“Amazing customer service, the two ladies working today we're so lovely. Enjoyed my chat with them. Defo deserve some recognition. Plus my frappe was sooo good”

“Friendly and polite/helpful staff and a good place to chill out and the selection of drinks are pretty decent loved the experience alot better then costa”

“Peaceful and relaxed atmosphere, spacious and no background music thankfully. Great place for a quiet talk with a friend. Very nice staff.”

“Amazing! Ordered a flat white and large latte! Only waited 5 mins even though it was so busy! Emma served us very smiley and happy and makes the best flat whites! Definitely found our new coffee spot! :)”

“Just had an great time at Costa crystal peaks today, awesome attentive customer service and everything tasted amazing especially the flat white and a nice piece of half price carrot cake!!”

“Good coffee, good atmosphere and friendly staff. Did not have anything to eat but it all looked great. The app didn't allow me to say 'not applicable' so my rating for food is only based on its appearance behind the counter. Would not hesitate to order food from there in the future though.”

“Lovely and polite staff, especially a blonde lady with a ponytail who served me on 23/09 around 5PM. The drinks were made perfectly. I asked for a drink outside of a set menu and she knew exactly what I was talking about and completely smashed it!”

“Had a really lovely time in store sheltered from the rain with my dog. This is our favourite spot for coffee my the park. Staff greeted us straight away. They made recommendations on my coffee order that really improved the taste of the caramel. This is my favourite Starbucks in the city!”