Pet friendly hotel in Stoke

“Very clean and tidy. Bridget on reception was incredibly kind, patient and helpful when we realised we had booked the wrong date to stay at the hotel. Excellent service!”

“Had a lovely weekend stay here with my partner. We had our own private patio and garden which was really romantic. The food in the restaurant was delicious and the service was excellent. The swimming pool and jacuzzi were well maintained. I'd definitely go back. Highly recommended.”

“Ok so this place surpassed my expectations. I got married here 30 years ago and my city has suffered since. The hotel has changed hands a few times since and I wasn’t expecting much but it really was great. It’s a big hotel. The rooms are huge. It’s been very well redecorated throughout. 2 small complaints 1. Lift is a bit tatty. 2. Ground floor lobby is like the land that ti forgot. Otherwise it’s a yes from me”

“Stayed here for a week for a business trip. The rooms were excellent as were the staff. On the last night we experienced a power cut which was out of the hotels control. They moved us to a different hotel which was made very easy by the hotel manager. The staff were brilliant and handled the whole situation. It would have been understandable with so many people to deal with if someone lost their rag. But everyone remained calm. Fantastic staff. Would very highly recommend”

“Good value and close proximity for a trip to Alton Towers. Restaurant has just been renovated and was very nice. Rooms were clean and of a good standard. Surprisingly quiet considering how close you were to services. Restaurant Staff were excellent. Very attentive and friendly.”

“On arrival we were greeted by Sarah, very approachable and accommodating. She explained clearly where we would find out room and even nipped to the Beefeater attached for a couple of fizz flutes as we had brought with us a couple bottles of fizz for the room. Thank you..”

“Had 2 family rooms for Lapland UK , perfect location, clean hotel, friendly staff and delicious food.”

“Another town another premier inn , this time the room ( prem + ) was massive well furnished comfortable and super clean , Leanne greeted to me and was a great example of how staff are the hotel and greeted me with a warm smile and explained everything i needed to know even went and got me some Hot Chocolate which you don’t actually get in the rooms ! Again loaned me an Apple Watch charger as I’d forgotten mine as I need it as I have an app to check blood sugar ! Perfect hotel and if Leanne is anything to go by the staff will all be wonderful too”

“My daughter and I spent a wonderful day here at the Buxton Crescent spa for my birthday. It was a great experience. The staff were brilliant and made us feel very welcome. The pools and saunas were lovely and everywhere was spotlessly clean. The lunch we had was delicious. We both had the Indian head massage treatments. Very relaxing and very chilled afterwards. Would definitely do this again.”

“Came for a 'posh' fish and chips with my sister on Saturday afternoon. It was a Virgin gift voucher from my friends. We were seated straight away and all the staff were really lovely. Modern decor. The fish and chips were delicious and we also enjoyed the fizz that came with it. Great first impression of the place and we will certainly call in again. Thank you for a lovely time.”

“Stayed as attending daughters graduation lovely place great welcome and very friendly helpful staff attentive to all customers and great atmosphere. The food had a great choice and value for money. The room we stayed in was large and comfortable and breakfast made to order and served to your table would highly recommend”

“After a stressful Christmas arrived here , to see Claire on reception , her customer service was amazing nothing was to much trouble and it really did make a difference to my son and I , Lucy sorted more towels the room was spotless and they were so happy to help ,went over to grab food as we were starving Ian was really helpful and chatty and Jordan in kitchen did a great job , so Thankyou everyone but especially Claire hope you all have a great new year ! Rebecca and jack”

“I had a corner room with 2 windows, the room itself was quite spacious and decorated very tastefully. The toilet/shower lacked decent ventilation and so had a heavy kind of smell before they were used. The traffic is also rather loud from the room as quite a few loud bike/ cars went past throughout the night. The breakfast service was good but could have been improved.”

“The hotel is in a good location, if you don't mind a walk into town. Amy on reception is amazing, she is so friendly and helpful. We will definitely return!”

“Beautiful hotel, lovely and clean. Me my partner and our children stayed and it was so cozy. The staff are always polite and help with whatever you need. There are multiple shops within 5 minute walks from here and there are also multiple parks within 10-15 minute walks away.”

“This was a great Holiday Inn to stay in to break up a journey from the north to tge south. The room was very clean and comfortable. The staff on reception and the food area were extremely helpful. I was struggling to open a packet of cereal, a member of staff noticed, went to the kitchen to get scissors and swiftly returned to open the packet for me. I would highly recommend this Holiday Inn, it is very good value.”

“Lovely staff and a nice welcome. Rooms really clean and tidy. Older style but so much more space than the new one we stayed in last night. Excellent”

“A little gem. Rooms are basic but comfortable, the staff are super friendly, and the breakfast was superb. Would definitely return.”

“I only stayed for one night and I was unfortunately trying to sleep in the annex, room number 40. The connecting doors between each of the rooms should be bricked up to ensure some sense of security and safety for anyone staying. This would also block out the noise experienced from the persons next door. I experienced very little sleep due to the people in the next room who would not shut up all night, music, talking very loudly, notifications ringing out very loudly on their phones and one of them who regularly went outside to smoke would cough and cough very loudly and wretch and spit through out the night. The hotel I accept is very old some of the profit from the hotel should be used to fix it up it is in great need of it. I heard on multiple occasions customers complain that their bed was broken and they had paid a great deal of money. On a positive side the staff are wonderful they deserve better surroundings to do their job. Anyone in the hotel business would snap them up. They are very nice people. The chef is excellent and has a beautiful soul. The owner needs to wake up and see what wonderful staff he/she has and start putting the profits back into the business before the building falls down around him/her. Thank you for the kindness shown to me by the staff they are very professional and deserve better.”

“Pleasant overnight stay on way to Alton Towers from Scotland. Will use this stop-over again. Despite rating of 2*, the travel lodge was staffed with helpful, polite, friendly, courteous staff who were on hand for all our questions, including local weather reports! Met all the needs for an overnight stay. Entrance, hallway, reception and room were all clean and tidy.”

“Just to say the service was exceptional from front desk through to the health club reception staff. Special mention to Evie and Eleanor who served us our breakfast. They were friendly, welcoming and professional. Final mention to Sandra, the chef who cooked a lovely breakfast!”

“⭐️⭐️⭐️⭐️⭐️ The customer service was exceptional- genuinely friendly, attentive and very personal. The team were incredibly helpful with our booking, not just pointing us to a number or system, but actually taking the time to help and find a solution that worked for our family. That personal approach made such a difference. The hotel itself is beautiful, the spa is fantastic (exactly what we needed!), and breakfast was absolutely fab- great quality, plenty of choice and a relaxed atmosphere. It’s a very family-friendly hotel where you genuinely feel looked after from start to finish. We’ve stayed before and will happily return again. Highly recommend for comfort, great service and a touch of luxury.”

“I see Louise's dogs playing in her back yard quite often. They run around and play together so well. You can just stand there and smile. Most of the time she has same dogs over and over again. I think that says it all. She is someone you can trust. I would highly recommend her.”

“My dog Suki and I had a wonderful Xmas stay at this hotel. The reception staff were awesome especially Mia and Tom who both went above and beyond to make our stay a pleasant one. We will definitely return to this hotel very soon. Many thanks to you all.”

“Excellent holiday home. Very comfortable surroundings and the owners are lovely too. Be aware, the track to the farm is unpaved for quite a way, and a standard car may hit the road in places if not taken at a very slow pace?”

“Incredible service. I broke down and managed to get my car into the car park at this hotel. Dylan was working the night shift on reception and was so helpful. He was very helpful in getting me any help needed and when I eventually needed to book a room he got this sorted for me very quickly and even accommodated really well for my dog. Then when checking out in the morning, the lady on reception was also incredibly helpful, friendly and accommodating, especially for my dog once again. I just wanted to say thank you so much for being so kind and helpful when I was in a tight spot. The best experience I could have from the loveliest staff.”

“THIS REVIEW APPLIES TO THE RESTAURANT ONLY. A new Indian restaurant has restaurant has recently opened at Cottons which is in the centre of village. Beautiful food which can be modified to suit your tastes, good bar, new restaurant and friendly, knowledgeable staff. Does a take out service. Great value for money.”

“We stayed here as a stopover on a long journey from Scotland to Kent and were very pleased with the service and the breakfast particularly. The hotel is currently undergoing some renovation but this did not impact our stay and it is a little dated in places but our room was spacious, clean and warm. For the price we paid for a night's stay and breakfast we felt it was very good value for money.”

“We didn't have a room, we drove there for afternoon tea, and although they do not do afternoon tea, we were served by wonderful staff, who accommodated us just for the tea we had. BUT they even went the extra mile by offering to cook us something. There are tepees and an outdoor ceremony space. So much to enjoy, in a place we found by accident and needed a coffee. Would honestly highly recommend this venue for what ever event you have coming up.”

“The best and most relaxing break I've had. Our hosts thought of everything to make things easy, from the brew stuff already on site to the hot tub being ready as soon as we got there. A quiet and peaceful setting, far enough away from the hustle and bustle but not too far away.”