The 30 Best Pet store in United Kingdom

“I took my 11 month old german shepherd to the groomers for the first time and the staff there were absolutely fantastic, the same can be said for all the staff at this branch. I could tell from the start that they genuinely care about the animals as my dog won't even let us touch her paws to trim her nails however the groomers had no issues whatsoever. I'll definitely be bringing her back.”

“My husband and I visited the store today to pick up a few things for our three dogs, and we were lucky enough to be helped by a lovely lady named Susan. She was absolutely amazing – friendly, fun, and incredibly knowledgeable. We were looking for flea treatments, and Susan pointed out that the one we usually buy wasn’t actually the most effective. She took the time to explain the differences and recommended a better option that actually saved us money too! What really stood out was how genuine she was – no pressure, just honest, helpful advice. Every shop needs a Susan! Brilliant customer service from start to finish. Thank you so much!”

“The staff at the Cortonwood store are knowledgeable and more than happy to help with queries. It is a decent sized store with plenty of choice. If I am unable to get exactly what I am looking for, there is usually an alternative product available. The store is nice and clean, when a pup has an accident, it is cleaned up quickly without any fuss”

“The staff member noticed I scanned a kitten discount code while buying senior food. I would have never noticed, but that saved my cat not getting the right food and me being out of pocket if/when I realized. What brilliant, friendly customer service, thank you!”

“Hi had a excellent experience buying my rabbit from pets at home in caldy valley, excellent service by Emily, lovely charming young lady ,easy to talk to and ask questions,very happy , lovely clean shop ,and parking very easy going thank you ,the manager of this pets at home needs to give Emily plenty of praise and admiration,thank you ,Lisa Roberts.”

“I have so mamy person im never out of the place. May aswell move there.”

“We go here for the self dog wash. It’s mega. A “jet wash” style vending machine with everything you need, shampoo, conditioner, towels and aprons provided. My Rottie loves having a shower here. We don’t go anywhere else.”

“Brilliant staff and large range of products for all animals, join the club to get decent discounts.”

“Recently my cat went missing for a week and she’s gotten very skinny so me and my partner went to Pets at Home to get some high nutrition food for her. We spoke to Tia, she was so helpful and advised us to get kitten food with explanation of why it would be best and told us about some brands and why they’re good quality. She answered our other questions and was in general great to chat to. Thankyou Tia!”

“Brilliant helpful and knowledgeable staff who really care about our pets. Excellent range of dog food available with support advice if needed when choosing. Well done guys. Absolutely 5 star!”

“Amazing customer service at Pets and home Queensferry. A Colleague called Kay, helped recommend dog food which has now settled his stomach and was so knowledgeable and helpful.”

“Very very pleased with the vets and nurses, they look after our kittens like they were their own, I recommend this vets for everyone, and the pet plan is worth every penny”

“Good for allsorts of bargains and good prices and staff are friendly”

“Very healthy animals well looked after in shop. I recently visited Pets at Home to purchase a new small pet hamster, and I couldn't be happier with the experience! The staff were incredibly knowledgeable and provided excellent advice on the care of my new furry friend, ensuring I felt confident bringing my hamster home. I was also really impressed to receive a helpful follow-up email with even more tips and guidance. It's clear they genuinely care about the welfare of their animals and the success of their customers. Highly recommend this store for their fantastic service and knowledgeable team!”

“We were warmly welcomed by the staff. Dr. Justin, who treated our pet, was undoubtedly one of the best people we've ever had; both humane and professional. We left feeling very well informed about the best course of action regarding our pet's illness. Congratulations to everyone on the team!”

“This was our first visit to the store today as we are soon to become new puppy parents. Your staff member Emerson was absolutely amazing and deserves so much recognition. She was polite and so helpful and knowledgeable and couldn't have done any more for us. Emerson explained all about different puppy foods, grooming services, the PAH app which she helped us download and showed us the welcome offers etc. So very grateful she helped us out. She was able to tell us about her experiences as a German Shepherd owner. Well done Emerson, a real credit.”

“The staff were great, knowledgeable and helpful, they kept us right and we walked away with a cracking deal too.”

“Really friendly shop staff who were keen to help us find what we needed. Great selection of pet products available and always some cute fluffy animals to see too. Also easy to access and navigate as a wheelchair user, all level and wide aisles.”

“Staff exceptionally helpful and knowledgeable and good to your pets. Took my dog with me who is one year old extremely hyper and they made such a fuss of her giving her cuddles and treats.. would definitely recommend”

“We were in the research phase. Looking for a first pet for my little boy. We spoke to young assistant with short hair. They were excellent and spoke with my little boy. Good advice was given and helped us avoid getting into a scenario where we made some rookie errors”

“This vet practice have a wonderful caring attitude. They will help any way they can. Their lift was out and I struggled with my dog and the stairs on the way up. On seeing my dirtressed dog, the girls behind the counter carried my dog back down for me. We're not talking about a small dog here Mr bojangles is a 21 kilo Staffordshire bull terrier with a back injury. They were so kind to him.”

“Great store, well set out and the staff are really helpful. I gave the guy my loyalty card and told him I'd left the vouchers at home for money off the dog food so he said to download the app and they show up there too. He said I could do this whilst standing at the checkout as it was quiet so I saved £4 because the staff care about their customers.”

“Got the puppy a harness and a jacket joined the app got a bag of puppy dry food free and 10% disconnected on purchases staff supper helpfull and brilliant with the puppy”

“Was doing research for setting up a fully planted fish tank that will have no filter etc. The person at the aquatic area was massively helpful and quite knowledgeable.”

“Such lovely knowledgeable staff. Nothings ever too much trouble. Love this place”

“We take our Cavapoo puppy Ronnie here for his grooms with Joanna. We moved with her from the borehamwood site as Ronnie loves seeing her and always has the best groom. She’s always helpful with advice on what the best shampoo / brush is for his coat and has been so helpful. Can’t fault her x”

“Went today spoke to an amazing lady (sadly didn’t get name) she was beyond helpful for our dog and listened and guided us. Really wish got her name as would have definitely let her manager know. Wonderful service by her.”

“Fantastic store and staff. They're knowledgeable and friendly - nothing is ever too much trouble. We can also thoroughly recommend their puppy socialisation classes - a lot of fun for new puppies.”

“I visited this shop the other day and Katy helped me to pick some tropical fish. She has great Costumer service always very helpful and happy to do so I appreciate her so much and we only hope that her colleagues will follow her example.”

“I visited Pets at Home recently and was really impressed with the service I received from the lovely Randy and others team members. He was so helpful, patient, and genuinely friendly while assisting me in the store. He took the time to listen to what I was looking for, explained the different options clearly, and even gave me some really useful advice that made my choice much easier. What stood out most was how approachable and kind he was – nothing felt rushed, and it was clear he cared about making sure I left with the right products. It made my shopping experience really positive, and I left feeling very well looked after. A big thank you to him for going above and beyond – his great customer service really deserves to be recognised.”