Shoe store in Birmingham

“Honestly couldn’t be more amazed with the impeccable service Scarlet has ! She had been extremely helpful in recommending and giving me her own advice on what would pair very well with my boots . And I honestly have never left NewLook with such a smile . She was honestly so lovely and we chatted for a while in which she told me her favourite costa order and I HAD to try it ! I must say, her almond caramel hazlenut latte order is fab !”

“Outstanding customer service when I went into the store yesterday. Helpful and a quick and easy solution for my purchase swap.”

“Excellent Customer service in this store, unlike other designner stores in the local area, you don't feel pressured into buying anything! I'm a regular at this store, and the staff are always keen to help me out with my needs. I believe all the goods in this store is 110% real no doubt about it. Keep up the good work guys by far the best designer store in Brum in my opinion!!”

“Big shout to Rajan who was friendly and went above and beyond to get my sons the correct size shoes after sizing them. Thank you for making our experience pleasant”

“They have huge variety of clothes for everyone, we bought some suitcases and clothes. We couldn’t find big suitcases in whole birmingham. Prices were reasonable. They have excellent customer service.”

“Widely open space. Easy to find all around. Self checkout machines as well.”

“Good quality and style at reasonable prices. A large variety of garments. I will visit again.”

“Went here a few days ago, was served by Sam on the tills, very helpful and polite.”

“Great customer service and polite, friendly staffs. Treating you as a professional retailer. Everything managed and get my parcel less than 3 minutes, thanks. Recommend this branch.”

“The query at the fitting room is quite long and very discouraging, they need a larger space because of the crowd that comes into the store, it tends to make the place crowded. They have amazing clothes and very affordable and the quality is very good”

“Called into JD at New Square, West Brom today, 12th December. Served by a lovely, helpful and friendly member of staff called Lana. Great customer service. !!”

“Megan served me and my partner today and she was absolutely lovely! Such a friendly approach to customers and we had a great chat! Thankyou Megan!”

“Absolutely lovely people. Everyone was helpful and kind and helped me find exactly what I was looking for. It’s places like this I don’t mind giving my money because the service was excellent. Thank you all so much”

“Bought some lovely leopard print pyjamas today. So happy with them, cosy and comfortable. Northfield store well laid out and friendly staff.”

“I have been shopping at Poze for many years now. The customer service here is outstanding. They have high quality shoes , handbags and the most stunning jewellery. I highly recommend to give Poze a visit.”

“Excellent service, we had Mrs Ally who held us, and whilst she has supporting several customers. She was still very patient and attentive. She was very knowledgeable and helped us with every question we had. Very professional and approachable. Thank again. Amazing customer service!!”

“Just want to say a massive THANK YOU to Jaadee. We were provided excellent customer service. She had all the answers to our requests & all responses were prompt and professional. Super happy with our shoes! Will be using this Clarks again.”

“Nice store with a decent selection of products - we were able to return a product hassle-free.”

“I visited here today to collect an online order. The store was busy but the young guy who helped me was polite, friendly and professional and did everything he could to deal with customers as quickly as possible.”

“Went in looking for new balance trainers. Had some lovely staff member come up to me asking if I need help, allowed me to try on loads of shoes till i found the right ones as i have lymphoedema and shoes that fit properly can be really hard to find. He advised me on the best shoes for me and whether they would help. After I had decided, he took them straight to the till where they sorted it all out fast for me. Lovely service from Harison, Joel and Halle. Would recommend!”

“Love this shop! Been coming here for years & I never leave without a fabulous bargain. The new owner is so lovely & welcoming & introduced a much more efficient & organised system compared to how it was years ago. Much more clean & organised & I always get good prices for my items which always sell. Thank you to the owner & lovely team who are always friendly & professional & the choice of music is superb!”

“I had a wonderful experience at NEXT thanks to Kayla. She was very accommodating and went above and beyond when I asked for help. Her friendly attitude and willingness to assist made my visit much easier and more enjoyable. Thanks, Kayla - you really made a difference!”

“Exceptional store in many ways and such a huge range of quality merchandise. The staff are friendly and helpful and the store has a huge customer car park which is an added bonus”

“I’d like to give a big shout-out to the two customer service ladies from House of Fraser second floor— Sue and Marv. When I needed to return items but needed more help, they went out of their way to help me track down the purchase details in the system using only the limited information I could provide. They were incredibly patient throughout the entire process, without a hint of blame or frustration. Their professionalism, experience, and the trust and support they showed made me feel both grateful and a bit guilty for the trouble I caused. Because of this experience, I’m sure I’ll shop here even more often — not just because of the good prices, but because excellent customer service from people like Sue and Marv truly puts customers at ease.”

“JD Sports has a really good range of trainers, sportswear, and casual clothes, with lots of popular brands all in one place. The store is well stocked and laid out nicely, so it’s easy to browse and find what you want. The staff were helpful and polite, which made the shopping trip smooth. The only downside is that prices can be a little high, and at busy times the store can feel a bit crowded. Other than that, it’s a solid place to shop if you’re after the latest styles and branded gear. Overall, a very good store with a wide selection and good service — worth a visit if you’re looking for quality sportswear.”

“Value for money, quality women's clothing. Kids range from 8-14 as well so good for youngsters. Returns policy is exchange only, which is correct according to Trading Standards, as they provide a fitting room to try before you buy, and it doesn't affect your rights to a refund if the item is manufacturingly faulty.”