Shoe store in Reading

“Great store, rite of passage for any newborn. Very helpful and shoes feel great on my daughter”

“Came a few days ago and was served by Mubashar and he provided me good service and helped me find if something was in stock”

“Very good customer service,ended up buying some converse trainers..nice choice of footwear”

“Maddie & Mya are simply amazing! I went into town today to find an outfit in a mad rush. They did everything possible to help me whilst dealing with the mad Saturday rush! Thankyou girls!”

“All of my favourite coats and jackets are from this store. The embroidery beddings are also good.”

“Went into Farnborough branch today. The staff couldn’t have been more helpful, went above and beyond to try and find a different size skirt for me, staff member Chloe even called a different store to check, really appreciate the customer service, made the experience so much more enjoyable. Thank you Chloe!”

“I recently visited Matalan in Basingstoke and I couldn't be more pleased with my experience! From the moment I walked in, I was greeted by friendly and helpful staff who went above and beyond to assist me in finding what I needed. The store layout was excellent, making it easy to navigate and find exactly what I was looking for. The variety of products available was impressive, and I was able to find everything from clothing and homeware to accessories, all at affordable prices. I was particularly impressed with the quality of the items I purchased. Not only were they stylish and on-trend, but they also exceeded my expectations in terms of durability and comfort. Additionally, the checkout process was quick and efficient, and the staff were courteous and professional throughout. Overall, I had a fantastic shopping experience at Matalan in Basingstoke and I will definitely be returning in the future. I highly recommend this store to anyone looking for great quality products at unbeatable prices. Keep up the great work, Matalan Basingstoke!”

“I live in London and could not believe the helpfulness and courtesy I experienced from 2 members of the JD team there, Josh and Kieron! They were both friendly and attentive and I couldn’t praise them enough!! EXCELLENT SERVICE all round, above and beyond.”

“Clean store. Pleasant, helpful staff. Didn't have my size :(”

“They often have a sale here. Nice easy layout to navigate what you need. Have a large section for men women and children. Bought 2 items today and very happy with my purchase! Staff are friendly and helpful, thank you! They also have an app where you can get discounts which I found out today! Definitely recommend coming here they have more than just shoes! They have clothes and hats and similar items also!”

“One stop shooting for all sporting requirements. Has footballs, boots, walking shoes, for babies, toddlers up to adults. Has safety boots and a lot more stuff. Sometimes easier to find it online on their website. Find their stores are so packed with stuff that's its hard to find what you're looking for.”

“I was served today by a really nice guy, he gave me both shoes I asked for when I was struggling to find my size, very sweet and loved the atmosphere! Thank you!”

“Terrell, Summer, Rajan and Kevin were in this amazing shoe shop in Reading called JD and I have to say, what a very cool group of young folk, very diplomatic, informative, friendly and helpful. The music was on beat, Terrell is a manager like no other, cool authority, attentative plus polite and discerning. The experience was bespoke, classy and left me and my singer friend Jordan with a feeling of not wanting to leave the shop. Well done to the manager and his team.”

“Went in for trainers didnt have what i wanted but a young lady called Tanya was so helpful great service”

“I phoned and had a pair of trainers put aside. They kept them for me. When phoning to enquire about products each person was very helpful. Namely, Peter, Joelle and Ben. The trainers were waiting for me to collect and great customer service in store too.”

“This is one of my fav shops in Bracknell, always available and helpful staff. Lots of options variety for kids included. Prices are so reasonable and all good quality but I do agree that it is a shame that they do not stock clothes for men here so my husband almost thinks it is futile for him to even come inside. But otherwise 100 of 100 marks.”

“Had some great interactions with the staff here today. Really friendly and helpful”

“Always a great range of products, with certainly more choice that meets my personal requirements, than JD Sports for example. Excellent value, excellent quality and a great range. I shop between the Aldershot, Farnborough and Basingstoke stores primarily, and they've always delivered!!”

“Having used the click and collect service at the store before, waiting times for collection are often 20-30 minutes and at times even up to 40 minutes. After waiting 40 minutes this time round, I was advised that my parcel had been lost. Gentleman who introduced himself as the store manager believes that a 20 minute wait is perfectly acceptable. Also turns out that he isn’t the store manager but rather the department manager. Store manager was not in today but “may be in tomorrow and if not then Monday”. UPDATE - Changed from 1 star to 5 star. Something has clearly changed within this store because Click and Collect now takes minutes. There is now a clear system of responsibilities. Staff are welcoming and eager to help. Returns are straightforward. Much improved experience, thank you for listening. It is clear that there is an ongoing problem with click and collect, lost parcels and poor customer service at this store. There is a high number of Google reviews from customers expressing the same frustration and it appears as though management is not that interested in making improvements.”

“Store is much neat and tidier compared to my past visits to this store and the staff are also much friendlier and helpful than in the past. They approach you almost as soon as you walk in to certain section of the store, especially the footwear; where staff asked if I need help before I had to chase someone, which is what I had to do in the past. The store is much smaller than the Bracknell one, but has wide variety of shoes, clothing and other accessories. I'd highly recommend this store for sports wear and also for casual clothing as well.”

“Very organised and tidy. Feels like a premium shopping experience”

“Very organised and tidy. Feels like a premium shopping experience”

“Lots of good stock to choose from. The clothing is good quality and has lots to choose from. Friendly & helpful staff.”

“Decently sized store which has a good offering. Great quality clothing. Definitely recommend a visit to this Jack Wills after the lookdown.”

“really nice experience, the gentlemen with long hair really helped with my sons shoes, lovely person, and staff was fast with checking me out, only wish the stairs were easier to access but can't change that!”

“Big thanks to Tira for such friendly, genuine help on my last visit! They’re a credit to the company and from what I saw they should be managing the whole place if not already!!”

“Great experience buying a pair of boots, excellent customer service from Jazz and team”

“Would really like to thank the 2 guys working in store today who helped me get away from a guy who was following me and trying to talk to me I really appreciate everything they did Didn’t get their names”

“One of my favourite stores and never miss going for shopping or just browsing.”

“The new store in Broad Street is absolutely fabulous with great discounts and ample choice of products. The product is well displayed and neatly stacked. The shop floor is not as cluttered as the old store in the same street a few steps away!”