Pharmacy in Norwich

“Had a first check up appointment for my two guinea pigs yesterday with vet Agnieszka and just want to give her a 5 star rating!!! She was so friendly, so knowledgeable, so helpful and I really felt like my piggies were in great hands. Can only recommend her!”

“Always excellent having looked after our dogs for many years.”

“Great place to shop. The service is excellent I had a problem with a product I had bought and was given a replacement with no hassle at all. The staff are all really lovely, polite and helpful. I recommend this store to everyone.”

“All the staff are very kind and I can't thank them enough for the way they treated our little dog (and us), at the end of her life.”

“Best experience with cat pyometra surgery. All of the nurses were so sweet and caring towards us and our cat. Especially Dr Victoria, she performed a perfect surgery and saved our cat. Thank you sincerely from us all.”

“Friendly and extremely helpful. Out of town and needed to sort my prescription locally and they kindly sorted it all out within the hour! When I asked the young lady serving me how she was, to hear “Great” in reply it makes a change these days. Even remembered who I was on their first call of the day (pre coffee!) no less... 5 Stars”

“Wow ,amazing helpfully staff ,always a joy to get my meds and have a chat . Pharmacy first service and useful advice . Top notch pharmacist too .”

“Great selection of pet food and accessories Parking opposite the store Knowledgeable staff Competitive prices”

“We have used Acorn Bank for many years looking after our 3 Boxer dogs we initially lived locally but continued to take our Boxers to Acorn Bank when we moved to South Norfolk as they look after our boys so well, well looked after. Charles/James/Tommy”

“Absolutely brilliant all nine of my cats come here so helpful and friendly, they are really good,always get a friendly welcome staff are always polite and very friendly...my cats come out happy every time xxx”

“Great vets down on holiday and had to take my dogs on two separate days . They are so helpful to give us appointment on the day . We saw a different vet on each visit they were very good and informative, all the staff are lovely and helpful. I highly recommended you try them out they helped us in our time of need when away on hoilyday.”

“I cannot speak highly enough about George the vet. He was great with a pet Lizard, and has recently saved my husky's life by removing a toy from her guts. He waisted no time in diagnosis and promptly operated. The 6 month check up He was again great with explanations and happy to answer my questions. Horsford vets are the only vets I will use as all the staff are pleasant and helpful. Experience with other vets I cannot say the same.”

“All the vets and nurses we have seen at this practice have been exemplary in care, attitude, knowledge, and in the end supporting us make one of the hardest decisions in our lives. A huge thank you to all, we cannot thank you enough, or recommend you more highly”

“Had a click and collect order to get today, I was served by the store manager. Very helpful and friendly, I asked for help carrying the 10kg sack of dog food to my car as I was carrying my child, straight away, he did that. Fast, easy and pleasant transaction. Will be visiting again when in the area.”

“From the initial phone call right through to my big boys operation they were outstanding I couldn't thank them as much its vets like these they take the worry and stress away”

“Great asset to the town, always well stocked, and the staff are always friendly and helpful, they are clearly well managed.”

“Always clean, well organised, good selection of products. Staff have always been friendly and approachable. Never had a queue at the checkouts. The scan and shop works well. John Lewis collection point very convenient. Free coffee for Waitrose card holders. Quickly becoming our go-to store.”

“Jooni is brilliant. After checking 'prescription stock checker' on-line I realised that the item I needed was not in stock. I tried several times to order it on the 'phone, but the pharmacy never pick up. I tried several days and at different times. I then tried 'Customer Support'. I was on the 'phone for 15 minutes, the the customer support chap (Jay) said that he would put me through to the branch. 12.50pm 5/12/25. He just put me through to the same line that I had been ringing. It cuts you off after 2 minutes. Hopeless. What a waste of time. I then rang customer support again. This time I got Omar. I was on the phone for 23 minutes this time. He took all my details and put me on hold while getting my card details. He cut me off! He had already taken my phone number so I thought that he would ring me back. He didn't. I then went into the branch and physically handed over the prescription. I live 40 minutes drive away. I saw a very helpful assistant Jooni. She was kind considerate and helpful. I was at my wits end having spent most of the morning online trying to organise something that should have been very simple.”

“As I have recently been diagnosed with bells palsy i am so insecure of my facial features, my eye was extremely dry due to non closure and I went to the pharmacy for advice I met this lovely lady behind the pharmacy with short blonde hair (unfortunately she didnt have a name badge on) she was incredible, she went above and beyond for me today and even wished me well on my recovery. The world needs more people like this lady. Thank you for no judgement. Angel sent from above. I hope Boots recognise you as a fabulous employee.”

“Great selection and travel selection is so useful for holidays. I love their products”

“Nice clean shop good products. Could do with some more floor staff at busy times. Very helpful pharmacy and easy to use picture printing machine.”

“I would like to thank the person who kindly went through the recycling cage to try and find my engagement ring that came off my finger whilst throwing some bags in. Thankfully, it was found so again, huge thank you. Also the lady who works in customer service was also very helpful.”

“Went into boots today to find certain products and was helped by a lovely girl, I think her name was Ellie-Rose. She was really helpful and knowledgeable, great customer service.”

“Friendly staff ,I use the very handy photo development pods on top floor for istant photos.They have a large range of baby products in-store too.”

“Can not speak too highly of the service and helpful advice we have received here. Welcoming and obliging staff and owner and good range of stock. Especially helpful regarding advice and supplies for chicken keeping. As we have no car the delivery of large, heavy and bulky items has been very much appreciated.”

“First visit since new owner. Absolutely a great place to visit, such friendly and helpful staff, very welcoming and my dogs loved everything I purchased. Will definitely come back soon.”

“22.03.25 Today my daughter and I went to the no.7 counter, where we were served by Lulu who helped my daughter choose some make up. Lulu was brilliant, really knowledgeable about no.7 products and very kind and patient with my (indecisive) daughter. Thank you Lulu... we had a perfect customer experience today.”

“Always clean and well designed. Friendly staff when you can find one. I have given up on self scan and scan your self. I seem to get picked for check or red light of doom. Much prefer normal tills with humans. I can't be standing there waiting for somebody to fix the machines. Plus why are they so loud I'm not death.”

“Special mention to Jodie, she was so lovely today when I went in totally clueless on what makeup suited me best. She helped me chose a foundation and a setting spray that would be perfect she even colour matched and give me tips on applying everything. She was very kind and made sure to ask lots of questions!”

“I've just had a wonderful shopping experience..I was served by Jane..I hope I have that correct..so helpful, calm and excellent customer service... Itsnot easy for staff with glasses, ppe etc. Well done and thank you. Stay safe.”