Pet hotel in Welling

“Stayed 1 night following an in house party. We had asked for a twin room and were assured our allocated room was a twin. It wasn't but as we were only staying 1 night didn't want to make a fuss. Other than that we really enjoyed our stay. Hotel is modern, well decorated and modern. The rooms are well appointed with hair dryer and safe available. Breakfast was lovely with variations to the menu no trouble at all. Staff were very friendly and helpful. Would definitely stay here again.”

“From the moment we arrived at The Cumberland Hotel, we knew we were in for something special. Our stay was simply wonderful — every detail seemed to be taken care of with genuine care and attention. A huge thank you goes to the VIP team, led by Antonella and Martina, who went above and beyond to make our visit unforgettable. Their warmth and professionalism made us feel like true guests of honor. The kids were absolutely thrilled with their little surprises — it was such a thoughtful touch that made them feel extra special. Seeing their smiles made our stay even more meaningful. And as for me, I was deeply touched by the lovely birthday treatment — from the kind gestures to the personalized surprises, everything was done with such heart. It’s rare to find a team that puts so much effort into making guests feel celebrated and appreciated. The hotel itself was fantastic — comfortable, stylish, and perfectly located — but it’s really the people who made this experience stand out. Thank you, Antonella, Grace, Martina, and the whole Cumberland team, for creating such beautiful memories for our family. We left with full hearts and can’t wait to return!”

“Lovely experience! Very clean and the staff took good care of us. Ali at reception is a star! He made an effort to converse with us, hook is up with all of the amenities, and make us feel at home.”

“I know the Dog and Fox very well but had never stayed in the hotel. It was a great decision, a beautifully comfortable bed, spacious and clean room . Breakfast was also excellent with multiple choices of continental and traditional dishes on offer. All cooked dishes were prepared to order and piping hot. My stand out part of the visit were the staff, highly trained, cheerful and helpful. In the bar, restaurant and reception they didn’t fail to impress. I have to also mention housekeeping , although I didn’t see them it was obvious they were working hard in the background to create a comfortable and relaxed atmosphere. Can’t recommend enough and will definitely be back .”

“We stopped for a snack and drinks. We had duck spring rolls which were served beautifully with sweet chilli sauce and salad with a mustard dressing. Probably the best spring rolls I’ve had – thin crispy pastry with a delicious duck filling The drinks were nice. I asked for lime and soda with bitters (where I am used to lemon lime and bitters in Australia) which they accommodated and it was quite delicious. A nice setting good service and a helpful, friendly girl behind the bar. Recommended highly.”

“This place is AMAZING. Im staying there at the minute and it was my birthday, my mum mentioned to staff briefly. And unofficially they delivered birthday balloons and a birthday card to my room. The hotel has such an amazing vibe to it for such a cheap price. Theres so many stores nearby, me and my friend went to an asian convenience store nearby! You NEED to come here!”

“Ran by honest people with integrity. I accidentally left my wallet and passport in the room, both were shipped back to me within a few days, saved me a lot of hassle and panic.”

“I don’t do spare much and this was amazing . Was given to me for a present and finally got to use it , so glad I didn’t waste it Treatment - was amazing and the lady Jess L was so kind and informative. Being a plus size body makes me anxious when getting naked and in this kind of environment. However she made me feel good in myself and massaged me wonderfully. We used the stone message chairs and they are so comfortable and getting a lovely lunch at the end and using the pool and other facilities definitely will be coming back ! And recommend to anyone. Also to made it better my mum couldn’t have a certain treatment so getting a complementary drink was super kind”

“I have stayed for three days with my sister, I cannot recommend enough this hotel. Location is perfect in a peaceful street a stone away from Oxford street. Really convenient to explore London. Customer service is just brilliant they were lovely, extremely helpful and great professionals. The standard room is not huge however spotless, quiet and the comfiest bed I’ve tried in London so far. I will be back for sure.”

“Rafayel on the Left Bank is an interesting boutique / eco-luxury hotel with many appealing features (river views, spa, spacious rooms, design touches) but it has notable inconsistencies and quirks. Whether it’s a good fit depends on your priorities, tolerance for imperfections, and expectations. Best for: • Guests who value unique design, riverside views, spa / wellness, and boutique experience over perfect polish. • Those comfortable with being a bit removed from the very center and willing to use transport to get to central attractions. • Travelers looking for more “value luxury” — i.e. a luxury hotel that might cost less than top-tier central 5-stars.”

“Location is brilliant for training in London and surrounding area. The hotel is excellent and the staff could not do enough for you. It is closing down soon and it shows. As things have gone wrong in the rooms they have not had the money nor desire to fix the so bath Jacuzzis don't work, half the tvs are not working, even the safe in my room doesn't work. But I cannot fault the service and it's such a shame for these lovely staff that they will be made redundant. I wish them all the best for the future and hope they all find somewhere worthy of their service.”

“Great cheap bed for the night. The room was small with just enough room to get around the bed but it was comfortable, clean and warm. It only had a ceiling mounted Aircon unit but as the room was small it did manage to heat it up. The bed was very comfortable and I got a good night's sleep. My room had an ensuite and everything worked as it should though the shower slider rail was wobbly and needed fixing. I would definitely stay here again.”

“Trevor loves his holidays here, we wouldn't send him anywhere else.”

“Daisy is amazing! Would highly recommend her services, she has been walking Leo for the last 10 months :)”

“I can honestly say that our fur babueschad the time of thrte life with Ronnie and all the other dogs and pups!! I was in hospital for over 2 weeks and Ronnie kindly fitted them in . She came to our house red them, let out into our garden firca play, then walked them to her house to make nea friends, which they did! The reassurance that they were happy and cared for was such a relief. Ronnie has a heart of gold and loves what she does. I will definitely leave my babies with Pets be Happy anytime”

“Sharon looks after our dog and we couldn’t be more happy with her, I hate to leave him with anyone but he loves going to stay with her, Sharon is also really great if we get back late I leave her a key and she drops our dog home, feel really confident he is getting the best care”

“A standard Premier Inn as you'd expect and looking like it has had a recent makeover. Our room was modern, clean with ample storage for our one night stay. Reception staff we encountered were friendly and helpful, even though the booking in process was a little slow, they were great. Water pressure is low, so washing shampoo out of a lot of hair, not a problem for me, but it was for my wife, takes a little while. Easy to drive to, just a few minutes off of the A13 and with several bus routes running past the hotel. I don't think we've stayed in a better Premier Inn.”

“We arrived late after travelling in the pouring rain and staff were friendly, welcoming and helpful. We have stayed here before and find it is a great base for our trips into central London. We will no doubt stay again. The breakfast bar is always full, fresh with great service if needed from the staff. Thank you.”

“I've been staying here on work once a month for the last 2 years. It's a consistent, solid premier inn hotel. Staff are lovely. James is a legend. None of the rooms I've been in so far have been haunted.”

“I utilise this place multiple times a month due to working in London. They are amazing. The staff are great, the place is always immaculately clean, it's in an excellent location and quite honestly one of my favourite places to stay in London.”

“Great for the Heathrow Terminal 5 and for a night before early flight. The hotel is old. But the rooms are clean. People who work here are super friendly and professional, helpful. They helped me and answered ALL my questions. Respect for that! Unfortunately I had neighbours in the corridor who did not give a sh*t about other guests and we're banging doors all night. It's not the hotel fault, so have earplugs just in case. The BEST PART is travel on the POD to LHR terminal 5 at 5am for only 8.25£. 7 minutes and I was at the terninal. Beautiful!!! And the room price was very good for being that close to the airpot.”

“We had a wonderful experience at the Premier Inn London Hammersmith (Ravenscourt Park) last spring. The accommodations were very comfortable and clean (and affordable), and the location is absolutely excellent. Our group got stuck in London in the Heathrow shutdown chaos, and manager Lenuta at Premier Inn was absolutely incredible with helping us secure rooms for extra nights. She was so kind and helpful. The staff also surprised two of the college students on the trip with a birthday celebration when the extended trip meant they didn't get to spend their birthdays at home. We cannot say enough good things about our experience at this Premier Inn. It's also an excellent location--close to a beautiful park, wonderful cafes, a short walk to the amenities in Hammersmith, and just a short walk to Ravenscourt station, which offers easy Tube access to the entire city.”

“We are a Spanish family with two young children who stayed at the hotel last week. The experience was excellent. The room was very spacious with two separate large beds, a bathroom with a bathtub and shower, and a fully equipped kitchen. We would like to highlight the professionalism and excellent personal service of the receptionist, Jugal Shah, who selflessly helped us during a difficult time. We are very grateful, and if we return to London, we will definitely stay at the Axiom again.”